Field Operations Manager

Driveline Retail Merchandising; Bolingbrook (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Driveline Retail Merchandising in Bolingbrook, IL seeks a Field Operations Manager to lead day-to-day heavy project execution and quality controls across client programs. You will recruit, hire, and train Merchandisers, supervise Project Supervisors and hourly staff, and ensure standards are met.

This role emphasizes travel, cost control, team leadership, and ensuring timely client issue resolution while maintaining Driveline’s technology platforms and reporting requirements.

Qualifications

• Excellent issue troubleshooting and problem-solving skills.
• Strong organizational skill including the ability to manage multiple tasks and projects.
• Independent work mentality with strong team and interpersonal skills.
• Strong written and verbal communication skills and customer relations skills.
• Must hold a valid driver’s license.
• Must have valid, personal automobile insurance.

Responsibilities

• Maintain knowledge of all active client programs within the assigned areas.
• Oversee Project Supervisors and hourly associates’ work quality to meet standards.
• Manage team productivity, time management, and costs for assigned projects.
• Control travel, mileage, overtime, and expenses per budget guidelines.
• Build relationships with clients and store management; resolve client issues within 24 hours.
• Recruit, hire, and train Project Supervisors and retrain as needed.
• Ensure staff are trained on Driveline’s technologies and reporting requirements.
• Staff projects per scope and financial parameters; oversee travel for staff.

Skills

Troubleshooting

Organization

Independent worker

Communication

Driver's license

Auto insurance

Education

Bachelor’s Degree in Marketing, Management, or related field

Job description

We are seeking ahighly motivated, results-driven Field Operations Manager to manage the day-to-day heavy projects program execution and quality controls within a client, project, or geographical area. The Field Operations Manager is responsible for recruiting, hiring, and training all Merchandisers within their area of responsibility. This position is directly responsible for training, oversight, and day-to-day management of assigned Project Supervisors (PS) and hourly associates.

• Maintain a solid working knowledge of all active client programs within the assigned areas of responsibility
• Oversee Project Supervisors and hourly associate’s work quality to ensure work performed meets the standards of Driveline Retail Merchandising and its clients
• Responsible for team productivity, time management, and cost controls for assigned projects
• Manage costs, including drive time, mileage, and overtime, as well as additional time and expenses to meet and/or exceed the corporate budget guidelines
• Build and maintain relationships with Driveline clients and assigned retail store management
• Provide timely resolution of client issues within 24 hours
• Recruit, hire, train, and retrain Project Supervisors on an ongoing basis
• Ensure that all Project Supervisors and hourly associates are trained on Driveline’s technology platforms and reporting requirements
• Staff all assigned projects as directed by individual project scope and financial parameters
• Oversee and manage travel for assigned employees
• Assess, request, and manage temporary labor as required by project scope while following Driveline processes and protocols
• Regularly work stores with Project Supervisors and hourly associates, which may include both or either day and overnight work
• Communicate verbally and via email with Project Supervisors hourly associates on an ongoing basis, utilizing email and the Driveline touch log as documentation
• Maintain a working knowledge of standard Human Resources protocols and procedures
• Adhere to the Code of Business Conduct guidelines
• Oversee a safe work environment for all employees
• Other tasks and duties that may arise to meet Driveline’s business needs

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent issue troubleshooting and problem-solving skills
• Strong organizational skill including the ability to manage multiple tasks and projects
• Independent work mentality with strong team and interpersonal skills
• Strong written and verbal communication skills and customer relations skills
• Must hold a valid driver’s license
• Must have valid, personal automobile insurance

Education and Experience Requirements

• Bachelor’s Degree in Marketing, Management, or related field preferred or equivalent supervisory/management experience
• 1 – 2 years of retail or field operations experience with retail and marketing experience or retail environment exposure
• Firm understanding of retail merchandising practices

Travel Requirements

• Approximately 65% travel is required.
• Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries.

Why Join Driveline

• Industry-leading technology & innovationin retail execution.
• Career growth opportunitiesin a dynamic and evolving organization.
• Collaborative and fast-paced work environmentwith a highly motivated team.
• Competitive salary, performance bonus, benefits, and professional development programs.

*Waiting period and eligibility criteria apply for benefit programs.