Field Operations Manager

Philip Morris International U.S.; Austin (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

PMI U.S. is seeking a Field Operations Manager to lead the 7-Eleven account nationwide, coordinating both Corporate and Franchisee execution of national programs.

You will build partnerships with 7-Eleven Corporate and FOA leadership, drive promotions, merchandising support, and in-store execution. You will analyze market trends, track sales and planogram compliance, and deliver business reviews with the Key Account Manager.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3+ years of sales experience in food, convenience, mass merchandise, or consumer goods; 7-Eleven experience preferred.
• Strong planning, organizational, leadership, analytical, communication, and teamwork skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
• Fluent in English and legally authorized to work in the United States.

Responsibilities

• Manage the 7-Eleven account nationwide, supporting Corporate and FOA execution of national programs.
• Build and strengthen partnerships with 7-Eleven Corporate personnel and FOA leadership through relationship management, promotions, merchandising support, and customer engagement.
• Support national 7-Eleven initiatives, including promotional programs, planogram compliance, pricing execution, and product availability.
• Assess market trends, customer needs, and business opportunities; provide recommendations and insights to the Key Account Manager.
• Track and report sales, promotional, and merchandising performance against objectives.
• Achieve assigned sales volume and market share targets.
• Travel up to 75%.

Skills

Sales experience

Planning

Leadership

Analytical ability

Communication

Teamwork

English fluency

Education

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

Be a Part of a Revolutionary Change

At Philip Morris International (PMI), we are transforming our business to deliver a smoke-free future. Join us and help create innovative solutions while advancing your career in new and exciting ways.

This position is with our Swedish Match affiliate.

Swedish Match North America LLC develops, manufactures, and sells market-leading brands including ZYN nicotine pouches and other smokeless tobacco products. Our vision is A world without cigarettes, providing adult consumers with enjoyable alternatives that present lower risk than smoking. As one of the fastest-growing consumer packaged goods companies, ZYN is the #1 selling nicotine pouch in the U.S.

We are seeking a Field Operations Manager to manage the 7‑Eleven account, supporting both Corporate and Franchisee execution of national programs.

Key Responsibilities

• Serve as the primary contact for local 7‑Eleven Corporate operations and Franchise Organization Association (FOA) headquarters, ensuring successful execution of national retailer programs.
• Build and strengthen partnerships with 7‑Eleven Corporate personnel and FOA leadership through effective relationship management, promotions, merchandising support, and customer engagement.
• Support national 7‑Eleven initiatives, including promotional programs, planogram compliance, pricing execution, and product availability.
• Assess market trends, customer needs, and business opportunities; provide recommendations and insights to the Key Account Manager.
• Track and report sales, promotional, and merchandising performance against objectives.
• Achieve assigned sales volume and market share targets.
• Partner with the Retail Team to provide training on 7‑Eleven systems and ensure flawless in-store execution.
• Support FOA trade shows, board meetings, and local events to strengthen partnerships and grow sales.
• Develop and deliver customer presentations, including business reviews, planning sessions, and new product/program introductions.
• Conduct field market visits with retail personnel and provide quarterly updates to regional retail leadership.
• Analyze syndicated data (Nielsen) and distributor shipment reports (MSA) to identify growth opportunities and develop effective business strategies.
• Travel up to 75%.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3+ years of sales experience in food, convenience, mass merchandise, or consumer goods industries; 7‑Eleven experience preferred.
• Strong planning, organizational, leadership, analytical, communication, and teamwork skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
• Strong presentation skills with the ability to deliver persuasive, fact-based recommendations.
• Must reside within reasonable commuting distance of a major airport due to travel requirements.
• Fluent in English.
• Legally authorized to work in the United States.

Compensation

Annual Base Salary: $75,000 - $100,000

About PMI U.S.

PMI U.S. is working to advance a smoke-free future by providing better alternatives for legal-age adults who smoke. Headquartered in Stamford, Connecticut, PMI U.S. employs more than 3,000 people nationwide, with manufacturing facilities in Colorado, Kentucky, and North Carolina.

Equal Opportunity Employer

Philip Morris International is an Equal Opportunity Employer and is committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

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