Field Operations Leader: QA, Training & Client Success

Slate Nyc Inc; New York (NY); On-site; USD 30,000 - 39,000; Part time

Job summary

Slate Nyc Inc is seeking a hands-on City Manager to oversee cleaning operations, QA, staffing support, and client satisfaction within the New York market. This role is field-based, not desk-bound, requiring travel and the ability to train staff and inspect work.

The ideal candidate will lead by example, handle site visits, coordinate with clients, and ensure services meet Slate's standards across flexible morning, evening, overnight, and weekend shifts.

Qualifications

• 1+ years of commercial cleaning or related industry experience.
• Previous supervisory, lead cleaner, QA inspector, or operations experience preferred.
• Strong attention to detail and quality standards.
• Ability to train and motivate employees.
• Comfortable working independently with minimal supervision.
• Strong communication and problem-solving skills.
• Reliable transportation and willingness to travel throughout the market.
• Ability to lift up to 50 pounds and perform physical cleaning tasks.
• Comfortable working overnight, early morning, weekends, and flexible schedules.

Responsibilities

• Serve as the primary field representative for Slate within the assigned city or region.
• Conduct site assessments and walkthroughs for new client quotes and proposals.
• Support new account launches and operational rollouts.
• Perform routine and emergency site visits as needed.
• Assist with staffing coverage when necessary.
• Conduct scheduled and unscheduled QA inspections.
• Identify quality issues and implement corrective actions.
• Verify completion of client requirements and service standards.
• Submit inspection reports, photos, and recommendations.
• Provide hands-on training for new and existing cleaners.
• Coach team members on cleaning techniques, safety procedures, and client expectations.
• Perform side-by-side training during shifts.
• Monitor employee performance and provide feedback to Operations and HR.
• Lead and participate in deep cleaning projects.
• Assist with project planning and execution.
• Ensure projects are completed on time and within scope.
• Support emergency cleanups and special service requests.
• Deliver equipment, supplies, and materials to client locations as needed.
• Conduct inventory audits.
• Ensure teams have the tools required to perform services successfully.
• Report damaged or missing equipment.
• Participate in client walkthroughs and inspections.
• Address client concerns professionally and promptly.
• Build strong relationships with clients and site contacts.
• Represent Slate with professionalism at all times.

Skills

Cleaning experience

Supervisory

QA inspections

Training

Communication

Problem-solving

Travel

Physical tasks

Flexible schedule

Job description

Slate Nyc Inc is seeking a hands-on City Manager to oversee cleaning operations, QA, staffing support, and client satisfaction within the New York market. This role is field-based, not desk-bound, requiring travel and the ability to train staff and inspect work.

The ideal candidate will lead by example, handle site visits, coordinate with clients, and ensure services meet Slate's standards across flexible morning, evening, overnight, and weekend shifts.