Field Operations Lead - Lawn Care

Turf Masters Brands; Alpharetta (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Turf Masters Brands is seeking a Field Manager in Georgia to lead a team of up to 10 lawn care technicians, ensuring top-quality service and strict safety standards. You will coach staff, manage schedules, and optimize field resources to meet branch goals.

The role requires a high school diploma or GED, 2+ years in lawn care or chemical application, and 1+ year in supervision. A valid driver’s license and strong customer service are essential for success.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in lawn care, landscaping, or chemical application.
• 1+ years of experience in a supervisory or leadership role preferred.
• Valid driver’s license.

Responsibilities

• Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
• Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear.
• Monitor and evaluate technician performance, providing coaching, feedback, and support as needed.
• Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use.
• Address operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts.
• Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
• Conduct field audits to assess service quality, technician performance, and equipment usage.
• Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally.
• Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services.
• Maintain accurate records of technician certifications, safety meetings, and compliance audits.

Skills

Leadership

Team-building

Safety procedures

Customer service

Time management

Communication

Tech savvy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Scheduling software

CRM systems

Job description

Turf Masters Brands is seeking a Field Manager in Georgia to lead a team of up to 10 lawn care technicians, ensuring top-quality service and strict safety standards. You will coach staff, manage schedules, and optimize field resources to meet branch goals.

The role requires a high school diploma or GED, 2+ years in lawn care or chemical application, and 1+ year in supervision. A valid driver’s license and strong customer service are essential for success.