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Field Operations Coordinator

The Verdin Company

Cincinnati (OH)

On-site

Full time

25 days ago

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Job summary

The Verdin Company is seeking a Field Operations Coordinator in Cincinnati, Ohio. This role involves enhancing customer relationships through effective communication, scheduling contractors for installations, and maintaining accurate records in the ERP database. The ideal candidate should possess strong organizational skills and prior customer service experience, along with a technical aptitude to resolve customer queries as needed.

Qualifications

  • 2+ years’ experience in customer service support.
  • Excellent administrative and computing skills.
  • Experience in scheduling and fleet dispatch is a plus.

Responsibilities

  • Schedule and coordinate contractors for new installations.
  • Communicate updates on production and installation schedules with customers.
  • Enter notes in the ERP database regarding installations.

Skills

Customer service
Organizational skills
Attention to detail
Technical aptitude
Communication

Tools

CRM systems
MRP database systems
Microsoft Office (Excel, Word, Project, Outlook)

Job description

1 week ago Be among the first 25 applicants

Career Opportunity: Field Operations Coordinator with The Verdin Company in Cincinnati, Ohio

Do you excel at planning and scheduling? Are you extremely organized? If yes, we have an opportunity for you!

For more than 180 years, The Verdin Company in Cincinnati, Ohio has been manufacturing cast bronze bells and custom outdoor clocks for cities and towns, universities, and commercial customers around the world. Our unique products are featured in thousands of communities across North America.

We are looking for a Field Operations Coordinator to join our team. As our Coordinator, you will schedule and coordinate the various contractors that are necessary to prepare a site for new installations. This could include electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. In this role, you will:

  • Communicate with customers via telephone and email to provide updates on production and installation schedules and confirm site conditions.
  • Send drawings, site preparation instructions, or other information to customers to maintain installation schedules.
  • Enter relevant production and installation notes in the ERP database.
  • Collaborate with the Verdin service team to provide advance notice of installations so that field service technicians can be scheduled appropriately.
  • Respond to customer inquiries in a timely and effective manner.
  • Process field installation reports, including job notes and photos in the ERP database.

The ideal candidate will excel at building customer relationships. In addition, we look for:

  • 2+ years’ experience in a customer service support role. This person should be comfortable talking with customers on the phone.
  • Excellent administrative, organizational, and computing skills.
  • Ability to multi-task with careful attention to detail.
  • Experience in fleet dispatch, scheduling, and management is a plus.
  • General technical aptitude would be helpful to occasionally help troubleshoot customer issues.
  • Experience using CRM and MRP database systems; applicants should have the ability and willingness to master new software systems.
  • Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook.

This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world.

$22.00/hr. to $25.00/hr.

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Customer Service and Other
  • Industries
    Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at The Verdin Company by 2x

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