Field Operations Associate

verifone; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Verifone in Atlanta is seeking a Field Operations Associate to provide technical expertise and support for secure key management, including server maintenance and monthly backups. You will load software onto payment devices in our deployment facility to support operational deadlines and ensure successful product implementation.

The role requires collaboration with internal teams and customers, plus the ability to analyze and resolve moderately complex technical issues.

Qualifications

• Bachelor's Degree in MIS, CS, or related field or at least 2 years of experience in a technical services environment.
• Experience using Microsoft Office tools.
• Experience with server maintenance and backup procedures.
• Familiarity with secure key management practices and compliance standards.
• Understanding of software loading processes for payment devices.

Responsibilities

• Maintain technical knowledge regarding existing and new product deployment functionality.
• Respond to inquiries relative to the technical aspects of the solution.
• Validate requirements and business needs collected by technical sales analysts and engineers.
• Maintain servers in the secure room and perform monthly backups.

Skills

Verbal communication

Collaboration

Analytical thinking

Autonomy

Education

Bachelors in MIS/CS or related field

2+ years in technical services

Tools

Microsoft Office

Job description

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

What's Exciting About the Role

The Field Operations Associate is an integral role that provides technical expertise and support for secure key management, including server maintenance and monthly backup processes. This person will load software onto payment devices in our deployment facility to support operational deadlines. The Field Operations Associate will also address technical inquiries while collaborating with internal teams and customers to ensure successful product implementation and satisfaction.

Essential Duties and Responsibilities

• Maintain technical knowledge regarding existing and new product deployment functionality.
• Respond to inquiries relative to the technical aspects of the solution.
• Validate requirements and business needs collected by technical sales analysts and engineers.
• Maintain servers in the secure room and perform monthly backups.

Requirements

• Bachelor's Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.
• Experience using Microsoft Office tools.
• Experience with server maintenance and backup procedures.
• Familiarity with secure key management practices and compliance standards.
• Understanding of software loading processes for payment devices.

Preferred Skills and Abilities

• Strong verbal and communication skills.
• Ability to collaborate with customers, sales, and technical resource personnel in a professional manner.
• Able to analyze and resolve moderately complex technical problems.
• Experience working in a multi-functional environment.
• Understanding of customer environment, payment industry, and Verifone products and solutions
• Ability to work autonomously with little supervision.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.