Field Operations Analyst

Stryker; San Jose (CA); Hybrid; USD 58,000 - 107,000; Full time

Job summary

A leading medical technology company seeks a Field Operations Analyst to manage product trials across its divisions. The role involves coordinating trial requests, analyzing submissions, and ensuring timely order fulfillment, with a hybrid work model in California. Ideal candidates will possess strong analytical skills and a bachelor's degree or relevant experience, along with experience in customer service and field logistics.

Qualifications

• Bachelor’s degree or 6+ years of relevant professional experience in lieu of a degree.
• Previous experience in customer service, operations, or field logistics.
• Experience working with SAP or similar ERP systems.

Responsibilities

• Manage and coordinate daily trial requests to ensure smooth execution.
• Analyze trial submissions against program guidelines.
• Ensure timely order processing and delivery of trial equipment.

Skills

Strong analytical skills

Operational discipline

Customer service experience

Field logistics understanding

Education

Bachelor's degree or equivalent experience

Tools

SAP or similar ERP systems

Job description

Overview

Work Flexibility: Remote or Hybrid or Onsite

As a Field Operations Analyst, you will play a critical role in ensuring the successful execution of product trials across Stryker’s Endoscopy, Sports Medicine, and Communications divisions. You’ll manage day-to-day trial requests from the sales organization, ensure efficient order fulfillment, and oversee the timely return of field assets from both customers and sales representatives. This highly collaborative role requires strong analytical skills, operational discipline, and a passion for delivering best-in-class service to our internal and external stakeholders.

This position is open to candidates located in California as well as remote candidates; however, individuals based locally will be expected to work on-site three days per week in alignment with our hybrid work model.

What You Will Do

• Manage and coordinate daily trial requests to ensure smooth execution from order through completion.
• Analyze trial submissions against program guidelines, facilitating communication and escalation as needed.
• Ensure timely order processing and delivery of trial equipment to meet customer and sales expectations.
• Serve as the primary point of contact and escalation for all trial-related activities.
• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.
• Maintain and communicate the sales trials schedule, aligning with internal teams through daily huddles.
• Partner with sales to educate and support teams on trial program requirements and best practices.
• Monitor and analyze trial and field asset data to identify trends, risks, and improvement opportunities.
• Investigate inventory transactions and partner with field teams to ensure accurate and timely product returns.
• Leverage system reports and analytics to drive operational decisions and improve performance.
• Champion a culture of continuous improvement by identifying process efficiencies and service enhancements.

What You Need

Required

• Bachelor’s degree or 6+ years of relevant professional experience in lieu of a degree

Preferred

• Previous experience in customer service, operations, or field logistics
• Experience working with SAP or similar ERP systems
• Familiarity with medical device operations, loaner kit management, or field asset programs
• Background in supporting sales operations or field-based teams

Salary: $58,700 - $106,200 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.