Field Operations Agent, Asheville

AvantStay; Asheville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision, &

Paid time off

Stays at AvantStay properties

Retirement savings options

Parental leave

Mileage reimbursement

Job summary

AvantStay is seeking a Field Operations Agent in the Asheville area to support property management and guest experiences. You will audit properties, maintain supplies, and respond to inquiries with a focus on time and quality service.

The role requires frequent travel to properties, weekend and holiday availability, and a hands-on approach to housekeeping and maintenance tasks as needed.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint)
• Knowledge of Salesforce is a plus

Responsibilities

• Reporting to the local market leader and performing routine tasks.
• Conducting inspections of properties within the designated area.
• Maintaining inventory and stock supply.
• Responding to guest/homeowner requests via email, calls, texts, Slack, and tickets.
• Performing minor housekeeping or routine rental maintenance tasks as needed.
• Frequent travel to properties within the area to support operations.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Onboard new homes.

Skills

Hospitality experience

Customer-facing experience

Microsoft Office

Salesforce

Weekend/holiday availability

Transportation access

Physical endurance

Self-management

Real estate knowledge

Tools

Excel

Word

PowerPoint

Job description

Who We Are…

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What We Are Looking For…

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.

What You’ll Do…

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

What you’ll bring…

• 1+ year of hospitality or customer-facing experience
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
• Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• Experience in hospitality and/or real estate are a plus
• Must reside in the designated area.

Benefits

• Hourly pay $23/hr, depending on skills & experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always...

We’re proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.