Field Network Technician ll

6AM City, LLC; Kentucky; On-site; USD 45,000 - 65,000; Full time

Job summary

Comtech/911 is seeking a Field Network Technician II to travel to client sites across Ohio, performing IT hardware and network support, and handling a range of devices from desktops to printers.

You will work a fulltime schedule with potential overtime, and join a on-call rotation after training. Excellent customer service and mobility to customer environments are essential.

Qualifications

• 3 years plus supporting Desktops, Laptops, and Printers.
• 3 years plus of customer service experience.
• CAT5/CAT6 network cabling routing/termination/testing.
• Install Conduit/Wiremold as needed for best cable management.
• IT rack installation (patch panel, switch, firewall, router, NVR, power supplies).
• Reliable Transportation (driving position – reimbursed).
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends.
• Personable interactions with users/environments.
• Can work on a ladder or lift and can lift to 50lbs.

Responsibilities

• Drive to client sites and provide general IT support, including break-fix and IMAC tasks.
• Support LAN, WAN, WLAN, data storage, cabling, firewalls, routers, switches, and related services.
• Assist with PC refreshes, desktop and laptop replacements, and on-site deployments.
• Maintain SLA-focused service delivery and customer satisfaction at client sites.
• Travel to each client location and perform routine maintenance and repairs.

Skills

Desktop support

Printer support

Customer service

Networking cabling

IT hardware setup

Driver's license

Job description

Client: Comtech/911

Job Title: Field Network Technician ll

Location: Zanesville, OH 43701

Duration: Fulltime role

Shift timings: M-F 8-5

Job Description

• IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices.
• Provide full-service consultant services for network LAN, WAN, WLAN, off-site data storage, cabling infrastructure, failsafe recovery, remote access systems, firewalls, routers, switches, application management & development, communications integration, phone systems, security access devices, email, DNS, Web hosting, applications development, RAID storage, network printers, various server deployments, and all related hardware & software. Setup install and maintain wireless routers.
• Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.
• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)
• Technician will travel to each client’s location
• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer
• Works under general supervision
• There will be overtime
• After training is complete, candidate will be added to the on-call rotation 7x24

Minimum Requirements

• 3 years plus supporting Desktops, Laptops, and Printers.
• 3 years plus of customer service experience
• CAT5/CAT6 network cabling routing/termination/testing.
• Install Conduit/Wiremold as needed for best cable management.
• IT rack installation (patch panel, switch, firewall, router, NVR, power supplies).
• Reliable Transportation (This is a driving position – reimbursed accordingly)
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Personable as they will be interacting with a wide range of users and environments
• Can work on a ladder of lift and are able to lift to 50lbs.

Basic Needs/Haves

• Able to work from a bent, crouched, or kneeled position
• Smartphone with tethering/hot spot capabilities
• Laptop
• Basic Hand Tools
• Possess a valid driver’s license Preferred.