Field Network Support Engineer

Insight Global; Alpharetta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Insight Global is seeking a Field Network Support Engineer to deploy and commission network infrastructure at project sites. You will lead onsite deployments, install and troubleshoot routers, switches, firewalls, and servers, and support FAT/SAT testing with OT/Controls teams.

This role requires 3+ years of field experience, strong TCP/IP knowledge, OSI understanding, and the ability to travel 50%+. Training and safety compliance are emphasized in daily work.

Qualifications

• 3+ years of experience in field network support, installation, or commissioning in industrial or enterprise environments.
• Strong knowledge of TCP/IP, network troubleshooting, and hardware deployment in live/jobsite environments.
• Hands-on experience with routers, switches, firewalls, and physical network infrastructure (servers, cabling, cabinets).
• Experience working in OT environments with familiarity in industrial protocols.
• Bachelor’s degree in Computer Engineering, Network Engineering, IT, or related field (preferred).
• Solid understanding of network topologies, OSI model, and security best practices.
• Experience supporting FAT/SAT testing, commissioning, and system validation.
• Ability to deploy, troubleshoot, and resolve issues both onsite and remotely.

Responsibilities

• Report into Network Design Manager.
• Serve as the onsite network lead during deployments and commissioning.
• Install, configure, and troubleshoot network equipment (servers, switches, routers, firewalls) in the field.
• Support system bring-up, FAT/SAT testing, and validation alongside Controls and SCADA teams.
• Travel to project sites to resolve issues in real time and minimize downtime.
• Ensure systems are deployed according to technical specs, security standards, and project requirements.
• Perform firmware updates, upgrades, and maintenance during deployment.
• Troubleshoot connectivity issues, hardware failures, and configuration gaps onsite.
• Collaborate with PMs, Commissioning Engineers, and technicians to deliver project milestones.
• Provide hands-on support and training to onsite personnel.
• Maintain clear documentation of configurations, installations, and field changes.
• Follow all safety and compliance requirements on-site.
• Willingness to travel 50%+.

Skills

TCP/IP

Network troubleshooting

Field deployment

Linux scripting

OSI model

VMware / Docker

Education

Bachelor’s degree in Computer Engineering / Network Engineering / IT

Tools

Cisco routers

Firewalls

Industrial protocols

AutoCAD/Visio

Job description

Job Description

We are seeking a Field Network Support Engineer to support the deployment of network infrastructure across project sites. This role acts as the bridge between design and execution, with a heavy focus on hands-on installation, troubleshooting, and commissioning in the field. Ideal candidates bring a strong network engineering foundation and are comfortable working in dynamic, onsite environments where uptime and safety are critical.

Day to Day Responsibilities

• Report into Network Design Manager.
• Serve as the onsite network lead during deployments and commissioning.
• Install, configure, and troubleshoot network equipment (servers, switches, routers, firewalls) in the field.
• Support system bring-up, FAT/SAT testing, and validation alongside Controls and SCADA teams.
• Travel to project sites to resolve issues in real time and minimize downtime.
• Ensure systems are deployed according to technical specs, security standards, and project requirements.
• Perform firmware updates, upgrades, and maintenance during deployment.
• Troubleshoot connectivity issues, hardware failures, and configuration gaps onsite.
• Collaborate with PMs, Commissioning Engineers, and technicians to deliver project milestones.
• Provide hands-on support and training to onsite personnel.
• Maintain clear documentation of configurations, installations, and field changes.
• Follow all safety and compliance requirements on-site.
• Willingness to travel 50%+.

Skills and Requirements

Required Qualifications

• 3+ years of experience in field network support, installation, or commissioning in industrial or enterprise environments.
• Strong knowledge of TCP/IP, network troubleshooting, and hardware deployment in live/jobsite environments.
• Hands-on experience with routers, switches, firewalls, and physical network infrastructure (servers, cabling, cabinets).
• Experience working in OT environments with familiarity in industrial protocols.
• Bachelor’s degree in Computer Engineering, Network Engineering, IT, or related field (preferred).
• Solid understanding of network topologies, OSI model, and security best practices.
• Experience supporting FAT/SAT testing, commissioning, and system validation.
• Ability to deploy, troubleshoot, and resolve issues both onsite and remotely.
• Linux + basic scripting (bash) and virtualization tools (VMware, Docker, etc.) are a plus.
• Strong troubleshooting skills in fast-paced, live environments.
• Strong communication and ability to collaborate across field and engineering teams.
• Familiarity with jobsite safety and compliance standards.

Nice to Haves

• Experience with BESS, renewable energy, or industrial infrastructure projects.
• Background in SCADA, industrial control systems, or IT/OT integration.
• Strong experience with field commissioning and system bring-up.
• Cisco certifications (CCNA) or OT cybersecurity certifications.
• Experience with AutoCAD or Visio for diagrams/documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].