Field Network & Cabling Technician – Cisco/Wireless

MassGenics, Inc.; Hartford (CT); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Medical & Pharmacy coverage

Dental & Vision insurance

401(k) plan

HSA/FSA

Job summary

Innova Solutions is actively seeking a Field Support Technician to join our team in Hartford, CT. This full-time contract role focuses on installing, configuring, and maintaining data communications and network infrastructure, including copper and fiber cabling, in enterprise environments.

You will handle MAC requests, hardware replacements, and network connectivity support while ensuring compliance with SLAs.

Qualifications

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder.
• Experienced in copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Responsibilities

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute MAC requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring SLAs.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

Skills

Data communications experience

Network infrastructure experience

Copper & fiber cabling

Valid driver's license

Tools

Cisco LAN/WAN

Job description

Innova Solutions is actively seeking a Field Support Technician to join our team in Hartford, CT. This full-time contract role focuses on installing, configuring, and maintaining data communications and network infrastructure, including copper and fiber cabling, in enterprise environments.

You will handle MAC requests, hardware replacements, and network connectivity support while ensuring compliance with SLAs.