- Serve as the day-to-day lead and administrator for the Local Social platform (SOCi), which powers localized social media content for our Bakeries.
- Develop and manage guides and training materials to ensure successful platform adoption and consistent brand storytelling at the local level.
- Monitor engagement, usage, and content performance; prepare monthly reports highlighting best practices and areas for improvement.
- Provide one-on-one and group coaching to Bakery users to strengthen social media execution and community engagement.
Accountabilities/Duties
- Serve as the day-to-day lead and administrator for the Local Social platform (SOCi), which powers localized social media content for our Bakeries.
- Develop and manage guides and training materials to ensure successful platform adoption and consistent brand storytelling at the local level.
- Monitor engagement, usage, and content performance; prepare monthly reports highlighting best practices and areas for improvement.
- Provide one-on-one and group coaching to Bakery users to strengthen social media execution and community engagement.
Local Social Platform Project Lead
- Serve as the day-to-day lead and administrator for the Local Social platform (SOCi), which powers localized social media content for our Bakeries.
- Develop and manage guides and training materials to ensure successful platform adoption and consistent brand storytelling at the local level.
- Monitor engagement, usage, and content performance; prepare monthly reports highlighting best practices and areas for improvement.
- Provide one-on-one and group coaching to Bakery users to strengthen social media execution and community engagement.
Field Marketing Support
- Assist Field Marketing Managers with executional and logistical needs for New Bakery Openings, Grand Openings, and Bakery Birthdays.
- Support and help coordinate post NBO opening 90-day recap reviews.
Performance Analysis & Local Insights
- Support marketing programs and performance reviews by gathering and organizing data on local marketing activities, sales trends, and digital metrics.
- Partner with the Field Marketing team to identify underperforming Bakeries, contributing to local action plans based on data-driven insights, as needed.
Resource & Communication Support
- Contribute to the creation of marketing tools, guides, and resources that make local marketing easier and more effective for Bakery system.
- Maintain organized marketing documentation and help ensure updates are communicated across the system.
- Collaborate cross-functionally with Brand, Creative, Digital, and Operations teams to ensure alignment.
Core Values/Leadership Competencies
- Servant's Heart
- Developer of people
- Vision casting
- Leads by example
- Spirit of a Champion
- Exhibits extreme ownership - 100/0! Mentality - 100% responsibility and zero excuses!
- Excellence driven, desires feedback and improvement
- Exhibits sound judgment
- Genuine Connections
- Intensely collaborative
- Professional with the ability to influence at all levels
- Communicates often and openly
Skills And Abilities
- Familiarity with social media management tools or platforms (e.g., Sprout, SOCi, Hootsuite, or Meta Business Suite).
- Strong writing, organization, and communication skills.
- Comfortable managing multiple projects and deadlines in a fast-paced, collaborative environment.
- Passion for supporting local businesses and community engagement.
- Proficiency in Microsoft Office and/or Google Workspace; experience with data visualization or reporting tools is a plus.
Education/Certifications And Work Experience Requirements
- Bachelor's degree in Marketing, Communications, or related field (or equivalent experience).
- 1-2 years of marketing experience, ideally in a multi-unit, franchise, or retail environment.
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