Field Manager - Pet Service Company

Smart Paws Chicago; Chicago (IL); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Paid vacation days

Gas reimbursements

Entertainment allowance

Job summary

Smart Paws Chicago is seeking a Full Time Field Manager to oversee its pet care team. This role involves managing schedules, distributing client keys, and ensuring team performance meets company standards. The ideal candidate should be organized, detail-oriented, and capable of leading a team under pressure.

The position offers a competitive salary of $36,000/year, 7-14 paid vacation days, and a $250 yearly entertainment allowance.

Qualifications

• Must have a reliable car and live in Chicago.
• Experience in team management or supervision.
• Comfortable with scheduling and resource allocation.

Responsibilities

• Manage scheduled visits and coordinate team communication.
• Tag, organize, and distribute client’s keys effectively.
• Approve visit requests and assign appropriate team members.
• Schedule team members based on client demand.
• Monitor team performance to ensure company standards.
• Conduct hiring and training sessions for new team members.

Skills

Organizational skills

Detail-oriented

Problem-solving

People management

Job description

Job Description

Are you a people person? Do you love pets? Do you command authority when you walk into a room? Do you wake up every morning and think to yourself, "I'm a winner"? Is your attention to detail so strong you should be an Engineer for Boeing? If you answered yes to all these questions we may have the job for you!

We're an established pet care business seeking a Full Time Field Manager to oversee and support a team of dog walkers and pet sitters. We were founded just a few years ago and have already become one of Chicago's largest dog walking companies, and we're constantly expanding. We're looking for an experienced and enthusiastic person to help manage our team!

Some days are super slow and you might not have to leave the office, other days are very busy and you’ll be out assisting the dog walkers. In-the-field dog walking will occur when demand surpasses the ability of our dog walking staff.

This is a very independent job. You must be able to problem solve on your own with little outside intervention. The responsibilities include managing a high volume of scheduled visits and coordinating team member communication. This position requires someone who is organized, detail-oriented, graceful under pressure, and amazing at managing people.

If you're still reading this I must have piqued your interest, so let’s get down to the dirty details and responsibilities of the Field Manager:

Key Distribution

The Field Manager is responsible for tagging, organizing, and distributing client’s keys to the appropriate team members in a timely manner each day.

Dispatching

The Field Manager must approve visit requests online and assign the appropriate team member to each visit. They must make sure that the work is delegated properly so that efficient services are being rendered to the clients.

Scheduling

The Field Manager is in charge of scheduling team members according to the level of client demand. He/she must adjust the routes of team members daily whenever there is a surge or decline in client visits.

The Field Manager must continually monitor all team members to ensure they're meeting company standards and communicate with team members to discuss any issues brought up by the client.

Hiring & Training Team Members

The Field Manager is responsible for sifting through job applications and interviewing candidates. Two to three times a month the Field Manager will hold training sessions to introduce new team members to the Smart Paws family.

Must have a reliable car and live in Chicago.

Full Time Salaried Position

$36,000/year

7-14 Paid Vacation Days/year

Gas Reimbursements

• $250 Entertainment Allowance/year. Want to attend a sporting event or music festival? The yearly entertainment allowance allows you to do so for free!