Inside Sales Rep - Product Support

HOLT CAT; Corpus Christi (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

HOLT CAT in Corpus Christi is seeking an Inside Sales Representative for the Machine Product Support Division. The role focuses on developing and maintaining contact with customers to increase sales of parts and service solutions, while managing direct mail campaigns and proactive touch-points.

Ideal candidates will have strong communication, negotiation, and closing skills, with a track record in sales and customer service.

Qualifications

• Experience building and maintaining customer relationships via phone and email.
• Ability to develop and manage marketing campaigns, direct mail, and planned sales calls to qualify customer needs.

Responsibilities

• Acts as the single point of contact for customers and performs needs analyses to determine solutions.
• Proactively manages accounts within assigned territory with defined touch-points and follow-ups.
• Develops and qualifies leads, forwarding to outside sales when applicable to meet goals.
• Responds to customer needs to enhance service and satisfaction.
• Promotes parts, service, labor, and maintenance sales to expand the customer base.

Skills

Relationship building

Phone sales

Direct mail campaigns

Prospecting

Negotiation

Closing deals

MS Office

Time management

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

HOLT CAT in Corpus Christi, is looking for a motivated Inside Sales Representative for our Machine Product Support Division. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns. Additionally, will proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis. Also develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals

• Department: Machine Division (MAC)
• Employment Type: Full Time
• Location: Corpus Christi
• Address: 1319 S Padre Island Drive, Corpus Christi, Texas, 78416
• Open in Google Maps
• Workplace type: Onsite
• Reporting To: Eric Rabinowitz

Essential Functions

• Acts as the single point of contact for customers and performs needs analysis's on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
• Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
• Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
• Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
• Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Knowledge, Skills, and Abilities

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
• Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
• Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
• Excellent selling, negotiating, and closing skills with ability to build long term business relationships
• Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
• Ability to manage difficult and/or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments
• Understands the implications of new information for both current and future problem-solving and decision-making
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Exceptional attention to detail
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives
• Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• Minimum of three years' of work-related skill, knowledge, or experience is required. Three to five years of experience preferred
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
• Valid driver's license required

Supervisory Responsibilities:

• None

Travel:

• No travel is expected for this position but will be needed for training.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
• Frequently works at fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track‑type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.