Field Lead

ServiceSource Inc; New Dover (NJ); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Dental & Vision coverage

Job summary

ServiceSource is seeking a Field Lead to supervise participants in employment programs, ensuring safety, training, and site logistics. The role collaborates with Supervisory Field Lead, Directors, Case Managers, and Employment Specialists to coordinate transportation, meals, and equipment.

The position involves providing trauma‑informed coaching, maintaining accurate documentation, and ensuring compliance. A valid driver’s license, ability to lift 50 lbs, and strong communication are required

Qualifications

• High school diploma or GED required.
• Valid driver’s license with ability to be insured; clean driving record.
• Two years’ experience with justice‑involved populations preferred.
• Crisis intervention, trauma‑informed care, and supports for poverty/homelessness.
• Excellent verbal and written communication skills.
• Basic computer skills including email, Microsoft Office, and data entry.
• Ability to work independently and outdoors; Colorado weather noted in duties.
• Ability to stand/walk for extended periods and lift up to 50 lbs.

Responsibilities

• Develop rapport with participants and understand barriers caused by disability, justice involvement, poverty, or homelessness.
• Use trauma‑informed practices to connect participants to resources.
• Supervise all job‑site activities: safety, training, asset management, supplies, and communication.
• Perform tasks alongside participants with line‑of‑sight supervision.
• Transport participants to work locations and return them at day’s end.
• Provide job‑readiness coaching for on‑site employment opportunities.
• Maintain progress notes and service data in the client database daily.
• Complete required paperwork promptly.
• Attend staff and community meetings.
• Perform other duties, including job‑site coverage as assigned.

Skills

Verbal communication

Written communication

Crisis intervention

Trauma-informed care

Team leadership

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Email

Job description

Field Lead

Make an impact by joining ServiceSource, a champion for people with disabilities. Salary/Hourly Rate: $25.00. This position will provide direct field supervision for individuals experiencing disability, justice involvement, poverty, and/or homelessness enrolled in our employment programs. The Field Lead oversees all job site activities and ensures that participant workers are trained appropriately for their site (e.g., personal safety, use of equipment, body mechanics, PPE, reporting of accidents/injuries, etc.). The role also manages site logistics such as transportation, food, and equipment and maintains close contact with the Supervisory Field Lead & Director of DayWorks, Case Managers, and Employment Specialists for coordination.

Primary Duties

• Develop a good rapport with participants and understand hurdles caused by or exacerbated by disability, justice involvement, poverty, and/or homelessness.
• Use trauma‑informed practices to connect participants to relevant resources.
• Supervise all job‑site activities: training personnel for safety and work quality, managing assets and equipment, ensuring all needed supplies are on hand, and communicating with participants and management as needed.
• Perform tasks side by side with participants, maintaining line‑of‑sight supervision of all crew members.
• Transport participants to designated work locations and drop them back off at the end of the workday.
• Provide job‑readiness coaching on the dynamic skills needed to obtain and maintain employment as opportunities arise on site.
• Keep progress notes and service data up to date in the client database daily.
• Complete all required paperwork in a timely manner.
• Attend applicable staff and community meetings.
• Perform other duties, including job‑site coverage as assigned by management.

Additional Responsibilities

• Welcome new participants and organize crew for day labor.
• Coordinate lunches for workers.
• Provide mentorship, advocacy, and rehabilitation support to individuals exiting the Colorado Department of Corrections and other justice‑involved participants.
• Connect participants with case managers for health, food/nutrition, and other resources using trauma‑informed practices.
• Work collaboratively with a wide variety of constituents and adjust to multiple demands and shifting priorities.
• Establish and maintain positive relationships with city partners.
• Keep vehicle clean, sanitized, and in good condition; notify supervisor of any maintenance or repair needs.

Qualifications

• High school diploma or general education degree (GED) required.
• Valid driver’s license with ability to be insured by employer’s automotive carrier; one with at least three years of good standing and no more than three points.
• Two years’ experience working with justice‑involved populations preferred; lived experience with justice involvement is eligible for consideration.
• Considerable experience in crisis intervention, trauma‑informed care practices, supporting individuals experiencing poverty, homelessness, and disabilities in obtaining and retaining employment, money management, benefits assistance, and understanding of mental illness and its impact on employment.
• Excellent verbal and written communication skills.
• Basic computer skills including email, Microsoft Office, and data entry.
• Ability to work independently and outside in Colorado weather during all seasons.
• Ability to stand and walk for extended periods of time and lift up to 50 lbs.

Physical Demands

The employee is regularly required to sit and use hands, talk or hear; occasionally stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Work Environment

Occasional exposure to outside weather conditions. Noise level is usually moderate.

Benefits

• Health coverage (Medical, Dental, Vision) for employee and family.
• 100% company‑paid Disability, Life, and Accidental Death & Dismemberment insurance.
• 403(b)–Retirement plan with dollar‑for‑dollar match up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• Paid time‑off program that increases based on tenure.

Equal Employment Opportunity & Other Statements

ServiceSource is an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions may disclose the pay only in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor’s legal duty to furnish information.

About ServiceSource

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. We serve more than 35,000 individuals with disabilities annually through employment, training, habilitation, housing, and other support services. Our collaborative approach helps foster a community where individuals with disabilities can succeed and thrive.