Field IT Technician - PC, Network & Help Desk

Tohono O'odham Nation; Sells (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Tohono O'odham Nation seeks an IT Help Desk Technician to investigate and resolve software and hardware problems, install and configure systems, and train users across TONHC facilities in Arizona. The role involves supporting computer user workflows, diagnosing issues, and maintaining documentation.

Applicants should have an Associate's degree in CS or IS with at least three years' experience and a CompTIA A+ certification. Some travel between TONHC facilities and extended hours may be required.

Qualifications

• Associate's Degree in Computer Science, Information Systems, and three years' experience or equivalent.
• CompTIA A+ certification required or demonstrated ability to obtain.
• Ability to travel and work extended hours as needed.

Responsibilities

• Provide help desk support and training to system users.
• Diagnose hardware and software problems and guide resolution.
• Install and configure hardware and software as needed.
• Log incidents and maintain problem documentation.
• Escalate complex issues to appropriate staff and track progress.

Skills

Troubleshooting

Customer service

Communication

Independent judgment

Time management

Teamwork

Training users

Education

Associate's Degree in Computer Science or Information Systems

Tools

CompTIA A+ Certification

Job description

Tohono O'odham Nation seeks an IT Help Desk Technician to investigate and resolve software and hardware problems, install and configure systems, and train users across TONHC facilities in Arizona. The role involves supporting computer user workflows, diagnosing issues, and maintaining documentation.

Applicants should have an Associate's degree in CS or IS with at least three years' experience and a CompTIA A+ certification. Some travel between TONHC facilities and extended hours may be required.