Field IT Technician (Level IV)

G2IT; Pensacola (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

G2IT in Pensacola, FL seeks a Field IT Technician (Level IV) to support the Navy's Naval Education and Training Command (NETC) in an on-site role. You will troubleshoot hardware/software, maintain classroom technology, and manage IT service tickets to keep training on schedule.

The ideal candidate has at least 3 years of IT field support, familiarity with Windows, Active Directory, and service ticketing systems, and a strong customer-service mindset for Navy personnel and staff.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of relevant IT experience required.
• CompTIA Security+ certification or equivalent required.
• Experience in field IT support, desktop support, or help desk.
• Familiarity with IT ticketing systems and documentation.

Responsibilities

• Provide on-site field IT support to Navy personnel and instructors.
• Troubleshoot desktop, laptop, hardware, software, and network issues.
• Support classroom IT equipment (computers, monitors, projectors).
• Respond to, document, track, and resolve IT service tickets.
• Assist with user account management and password resets.
• Install and maintain workstations and peripherals.
• Escalate complex issues to appropriate teams when needed.
• Coordinate with system administrators to resolve issues.
• Maintain accurate electronic documentation of issues and resolutions.

Skills

Troubleshooting

Communication

Customer service

Independent work

On-site support

Education

High School Diploma or equivalent

CompTIA Security+ certification or equivalent

Tools

Windows OS

Active Directory

ServiceNow

Microsoft Office

Job description

Field IT Technician (Level IV) – Navy NETC Support

Location: Pensacola, FL
Salary: $50,000–$55,000 annually, depending on experience
Company: G2IT
Employment Type: Full-Time
Work Location: On-Site
Program: Naval Education and Training Command (NETC)
Experience Required: Minimum 3 Years

About the Opportunity

G2IT is seeking an experienced Field IT Technician (Level IV) to support the U.S. Navy's Naval Education and Training Command (NETC) in Pensacola, Florida.

This is an excellent opportunity for a hands-on IT professional who enjoys troubleshooting technical issues, supporting end users, and ensuring that mission-critical technology operates efficiently.

In this role, you will provide on-site technical assistance, support classroom technology, troubleshoot hardware and software issues, manage IT service tickets, and assist with user account resolution.

You will play an important role in helping Navy personnel and training staff maintain reliable access to the technology and systems needed to support daily operations and training activities.

If you have at least three years of IT experience and enjoy hands-on technical support, we encourage you to apply!

Key Responsibilities

Provide hands-on field IT support to Navy personnel, instructors, and other end users.

Troubleshoot and resolve desktop, laptop, hardware, software, and network connectivity issues.

Support classroom IT equipment, including computers, monitors, projectors, and other instructional technology.

Respond to, document, track, and resolve IT service tickets in accordance with established procedures.

Assist with user account management, password resets, access issues, and account troubleshooting.

Install, configure, maintain, and troubleshoot workstations, peripherals, and related IT equipment.

Diagnose technical issues and provide timely solutions to minimize disruptions to training and daily operations.

Provide on-site technical assistance in classrooms, offices, and other designated work areas.

Assist with basic network troubleshooting, including connectivity and system access issues.

Maintain accurate electronic documentation of technical issues, troubleshooting steps, and resolutions.

Escalate complex technical issues to appropriate technical support teams when necessary.

Coordinate with system administrators and network support personnel to resolve technical issues.

Assist with routine system maintenance, software updates, and equipment configuration.

Deliver professional, customer-focused technical support in a Navy training environment.

Required Qualifications

High School Diploma or equivalent.

Minimum of 3 years of relevant IT experience.

CompTIA Security+ certification or qualifying equivalent, subject to contract requirements.

Experience providing field IT support, desktop support, help desk services, or similar technical assistance.

Experience troubleshooting hardware, software, and network connectivity issues.

Familiarity with IT ticketing systems and electronic technical documentation.

Working knowledge of system administration, network administration, or database administration.

Experience supporting user accounts, access management, and technical issue resolution.

Strong troubleshooting, communication, and customer service skills.

Ability to work independently and provide on-site technical support.

Preferred Qualifications

Experience supporting U.S. Navy, Department of Defense, or other federal government IT environments.

Previous experience supporting classroom technology or military training facilities.

Familiarity with Windows operating systems, Microsoft Office, and enterprise IT environments.

Experience with Active Directory, user account management, and password resets.

Experience using ServiceNow or similar IT ticketing platforms.

Knowledge of basic networking concepts, including TCP/IP, DNS, and DHCP.

Experience installing, configuring, and troubleshooting computers, printers, and peripheral devices.

Familiarity with IT Service Management (ITSM) processes and procedures.

Why Join G2IT?

At G2IT, you'll have the opportunity to put your technical skills to work supporting the U.S. Navy's training mission while gaining valuable hands‑on experience in a government IT environment.

Position highlights include:

Competitive salary of $50,000–$55,000 annually, depending on experience and qualifications.

Opportunity to support the U.S. Navy's Naval Education and Training Command (NETC).

Hands‑on experience with enterprise IT systems, classroom technology, and field support operations.

Collaboration with experienced IT professionals and technical support teams.

Opportunity to strengthen your troubleshooting skills and grow your IT career.

Meaningful work supporting the technology used in Navy training operations.

Annual Salary $50,000k-55,000k, depending on experience

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in G2IT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.