Field IT Tech II – Nortel/VoIP Specialist, On-Demand Pay

ConvergeOne, Inc.; Manassas (VA); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

401(k) Plan (employer match)

Medical Coverage

Paid Parental Leave

Dental and Vision

Job summary

C1 is seeking a Service Technician II for the Manassas, VA area. The role provides intermediate technical support for field activities involving voice, data, and video systems, including wiring, power, and peripheral equipment.

You will handle moves, adds, and changes, and assist with installations and major upgrades. Candidates should have at least five years of Nortel product lines experience, strong network background, and the ability to communicate effectively with technical teams and

Qualifications

• AA/AS or BA/BS in Computer Science, or related technical/Business field.
• Minimum of five (5) years of Nortel product lines experience.
• High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
• Ability to effectively present information to senior level technicians and customer groups in written and verbal formats
• Ability to effectively respond to common inquiries or complaints
• Technological Skills: Digital PBX, Video Conferencing, Voice Mail Applications, Audio Teleconferencing, Call Center Solutions, Unified Messaging, Automatic Call Distribution (ACD), High-Speed Dedicated Data link, Computer/Telephone Integration, Synchronous Optical Network (SONET), VOIP, High-Speed Internet Access, Wireless

Responsibilities

• Provides intermediate technical support to client requests for emergencies, routine and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds and changes activities as required
• Supports installation and major upgrade activities
• Supports the development, design, installation and maintenance of client networks
• Supports computing hardware including PCs, Windows Servers and peripheral devices
• Maintains installation records and documentation
• Responds to client complaints and follows through on inquiries
• Provides intermediate technical leadership in solving field problems
• Supports client satisfaction and retention

Skills

Nortel experience

Windows Server

Windows desktop

PBX/VoIP

Customer communication

Education

AA/AS or BA/BS in CS or related field

Tools

Nortel CS1000

ASCOM phones

Zoom VoIP

Job description

C1 is seeking a Service Technician II for the Manassas, VA area. The role provides intermediate technical support for field activities involving voice, data, and video systems, including wiring, power, and peripheral equipment.

You will handle moves, adds, and changes, and assist with installations and major upgrades. Candidates should have at least five years of Nortel product lines experience, strong network background, and the ability to communicate effectively with technical teams and