Field IT Support Lead - 24/7 Operations

Fugro; Houston (TX); In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Fugro USA seeks a Senior IT Support Administrator to serve as the public face of OT Services, delivering end-user IT support for vessels and field operations, including remote data processing. You will promote IT standards and best practices and work with stakeholders to improve support processes across global sites.

The role requires 5+ years in IT service management, strong Windows and Linux knowledge, and relevant certifications.

Competenze

• 5+ years of IT service management experience and ITIL knowledge.
• Experience supporting field operations and remote processing environments.
• Strong customer service and cross-functional collaboration skills.

Mansioni

• Lead as public face of OT Services for IT support to field operations and vessels.
• Provide 2nd line escalation and coordinate with Deployment and Architecture teams.
• Triages tickets, monitors alerts, and ensures timely resolution.
• Coordinate system maintenance, patching, backups, and restores.
• Provide weekly backlog reporting and training to team members.
• Support cybersecurity initiatives and policy rollouts.

Conoscenze

IT service management

Customer service

Team collaboration

Multi-site support

Formazione

High School diploma or equivalent

Associates or Bachelors in IT or related field preferred

Strumenti

Windows

Linux

ITSM tools

Descrizione del lavoro

Fugro USA seeks a Senior IT Support Administrator to serve as the public face of OT Services, delivering end-user IT support for vessels and field operations, including remote data processing. You will promote IT standards and best practices and work with stakeholders to improve support processes across global sites.

The role requires 5+ years in IT service management, strong Windows and Linux knowledge, and relevant certifications.