Field IT Support

Socket.dev; Norman (OK); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Premium health coverage

401(k) with generous matching

Resources for financial planning and…

Job summary

Bosch Home Comfort Group is seeking a detail-oriented Field IT Support professional to join our Norman, Oklahoma team. You will provide on-site and remote technical support, diagnosing and resolving hardware, software, and connectivity issues to minimize downtime.

Responsibilities include installing and maintaining IT equipment, documenting tickets, and collaborating with the IT team to implement long-term fixes. Travel to field locations will be required.

Qualifications

• 2+ years of IT support, help desk, or field service experience.
• Strong troubleshooting skills with ability to analyze technical problems.
• Proficiency with Windows and macOS operating systems.
• Knowledge of TCP/IP, DNS, and VPN technologies.
• Experience with IT ticketing systems and ITSM tools.
• Strong communication and interpersonal skills to explain technical concepts.
• Ability to manage multiple support requests independently.
• Valid driver's license and willingness to travel to field locations.

Responsibilities

• Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
• Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical approaches.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
• Document all support tickets accurately and maintain organized records.
• Perform preventative maintenance and system updates to ensure performance and security.
• Assist with user onboarding by setting up new equipment and orientation.
• Collaborate with IT team to identify recurring issues and implement long-term solutions.
• Travel to various field locations as needed for on-site support.
• Maintain organized inventory of IT equipment and supplies.
• Communicate technical information clearly to non-technical users.

Job description

We're looking for a detail-oriented and efficient Field IT Support professional to join our team in Norman, United States. In this role, you will provide comprehensive technical support to our end-users across multiple locations, troubleshooting hardware and software issues while maintaining a high level of customer service. You will be responsible for diagnosing problems, implementing solutions, and ensuring minimal downtime for our organization's operations.

• Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner
• Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices
• Document all support tickets accurately and completely, tracking issue resolution and maintaining organized records for future reference
• Perform preventative maintenance and system updates to ensure optimal performance and security
• Assist with user onboarding by setting up new equipment and providing technical orientation
• Collaborate with the IT team to identify recurring issues and implement long-term solutions
• Travel to various field locations as needed to provide on-site technical support
• Maintain organized inventory of IT equipment and supplies
• Communicate technical information clearly to non-technical users, ensuring they understand solutions and preventative measures

Required Qualifications

• 2+ years of experience in IT support, help desk, or field service roles
• Strong troubleshooting skills with the ability to analyze technical problems systematically
• Proficiency with Windows and macOS operating systems
• Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies
• Experience with ticketing systems and IT service management tools
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users
• Ability to work independently and manage multiple support requests efficiently
• Valid driver's license and willingness to travel to field location

Preferred Qualifications

• CompTIA A+ certification or equivalent IT certification
• Experience with mobile device management (MDM) platforms
• Familiarity with remote access and support tools
• Experience with IT asset management and inventory systems
• Excellent organizational and time management skills

All your information will be kept confidential according to EEO guidelines.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life.

• premium health coverage
• a 401(k) with generous matching
• resources for financial planning and goal setting
• ample paid time off
• parental leave
• comprehensive life and disability protection

We're investing in your success!

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales