Field IT Engineer: Remote/Hybrid Field Services

Deercreekseniorliving; Hartford (CT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Pennant Group, Inc. is seeking an IT Engineer, Field Services to provide remote and on-site technical support for Cornerstone businesses, with a focus on caregivers and clinicians.

This hybrid role involves IT project participation and maintaining technology infrastructure across Home Health and Hospice offices in your region. Responsibilities include project execution, ticket management, knowledge sharing, and end-user training for mobile devices.

Qualifications

• A passion for technology.
• BS Degree in Computer Science or Information Systems, or equivalent experience.
• 2+ Years of experience providing technical support.
• Experience with a ticketing system such as Zendesk.
• An understanding of Wi-Fi and VoIP.
• Excellent problem-solving skills.
• Willingness to learn new tech and advance your career.
• Good verbal and written communication skills.
• Travel across your region to work directly with agency leaders—building relationships, solving real challenges, and driving frontline impact that can’t happen from behind a desk.

Responsibilities

• Serve as a dedicated resource to our Cornerstone business line, executing projects, managing acquisitions, and assisting as needed with special projects related to field services.
• Travel locally and out of state is required; driving more than 2 hours is expected.
• Effectively manage projects, ticket queues, and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
• Proactively monitor and follow up on open projects and tickets, ensuring timely updates to customers and driving issues to resolution.
• Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
• Collaborate with cross-functional teams to implement and maintain IT projects like system upgrades, migrations, and new application deployments.
• Contribute to creating and maintaining knowledge base articles.
• Financially responsible for user’s own IT/Travel Budgets.
• Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.

Skills

A passion for technology

Customer service

Technical problem-solving

Willingness to learn

Education

BS Degree in Computer Science or Information Systems

Tools

Zendesk

Wi-Fi

VoIP

Job description

The Pennant Group, Inc. is seeking an IT Engineer, Field Services to provide remote and on-site technical support for Cornerstone businesses, with a focus on caregivers and clinicians.

This hybrid role involves IT project participation and maintaining technology infrastructure across Home Health and Hospice offices in your region. Responsibilities include project execution, ticket management, knowledge sharing, and end-user training for mobile devices.