Field Instrumentation Support Engineer

Anton Paar GmbH; Boynton Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Anton Paar QuantaTec Inc. in Boynton Beach, FL seeks a Customer Support Engineer to diagnose and repair advanced analytical instruments, guide customers through troubleshooting, and coordinate with global teams to keep instruments running.

Candidates will have a bachelor’s degree in engineering, at least three years in customer service, strong communication, and willingness to travel up to 25%. Master’s degree and Six Sigma experience are a plus.

Qualifications

• Bachelor’s degree in engineering or related field.
• 3+ years of experience in customer service or support.
• Strong collaboration with internal and external customers.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide high-quality technical support to customers and handle service inquiries.
• Monitor support tickets and status within product domain.
• Organize and deliver on-site or internal training sessions for service engineers.
• Collaborate with Technical Documentation to produce manuals and instructions.

Skills

Customer service

Team collaboration

Multitasking

Communication

Education

Bachelor’s Degree in Engineering or related field

Master’s Degree in Engineering (preferred)

Job description

Anton Paar QuantaTec Inc. in Boynton Beach, FL seeks a Customer Support Engineer to diagnose and repair advanced analytical instruments, guide customers through troubleshooting, and coordinate with global teams to keep instruments running.

Candidates will have a bachelor’s degree in engineering, at least three years in customer service, strong communication, and willingness to travel up to 25%. Master’s degree and Six Sigma experience are a plus.