Field Installation Technician

3 Day Blinds; Fort Lauderdale (FL); On-site; USD 65,000 - 100,000; Full time

Job summary

Join a leading installation company known for its commitment to customer satisfaction and quality service. As an Installation Technician, you will play a vital role in transforming homes with custom window coverings while ensuring a seamless client experience. This dynamic position offers the opportunity to earn competitive compensation, including a company vehicle and benefits like medical and dental coverage. With a focus on training and development, you’ll be part of a supportive team that values your growth and success. If you're driven and passionate about delivering exceptional service, this is the perfect opportunity for you.

Benefits

Company Vehicle

Gas Card

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan with Employer Matching

Qualifications

• Positive customer-centric mindset with strong communication skills.
• High school or trade school education preferred for the role.

Responsibilities

• Install custom window coverings and perform technical measurements.
• Maintain high customer satisfaction and complete jobs efficiently.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Technical Skills

Education

High School Degree

Trade School Degree

Technical Certification

Tools

Company Vehicle

Gas Card

Job description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Great Windows Services is the premier installation company of custom-made blinds, shades, draperies and shutters, servicing the greater Baltimore-Washington, D.C. area, Delaware, Pittsburgh, Pennsylvania and the Florida market. We are the exclusive installation partner for 3 Day Blinds and proudly work with their clients in these areas to complete their window covering projects with exceptional installation services. In the end, we are not satisfied unless the client is thrilled! We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.

Position Overview

The Installation Technician performs a variety of duties, including installation of custom window shades, blinds, shutters and wood cornices as well as perform technical measures of client windows and related applications to ensure proper fit of the window coverings. Maintains a fully integrated mindset in all interactions by working with local Sales team and Great Windows Services (GWS) support personnel to ensure an outstanding client experience end-to-end.

What you'll do

Installation/Service Support & Measuring

• Run the assigned jobs on behalf of the company and our clients. Each Installation Technician will be assigned multiple jobs per day, each with an arrival time expectation to the client's home.
• Install all product types (shutters, shades, blinds, cornices, draperies) and/or measure client windows pre-installation as required.
• Maintain a high First Time Right (completion rate) for installations and services.
• Report into the Field Manager anytime a job cannot be completed and walk through the detailed circumstances that contributed to the incomplete outcome.
• Care for the client in the home and reassure that the job will be corrected to exceed their expectations.

Customer Experience & Training

• Participate in monthly training, or more frequently as required, to improve and expand skillset and overall technical capabilities.
• Embrace the customer-centric culture and use guidelines for client interaction to ensure consistency.
• Maintain high customer satisfaction metrics.

Who you are

• Positive customer centric mindset in all interactions.
• Strong interpersonal and communication skills, with a professional and positive demeanor in all interactions.
• High school degree, trade school degree or technical certification preferred.
• Licensed to operate a motor vehicle and driving record is in good standing.

What's in it for you?

• This position can earn an average of $65,000 once in a truck and training completed, with potential to earn over $100,000 annually based on the volume of jobs run.
• You'll be issued a company vehicle along with a gas card.
• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.