Field Installation Technician

Pedigree Technologies LLC; Fargo (ND); On-site; USD 50,000 - 70,000; Full time

Job summary

Pedigree Technologies LLC is seeking a Field Installation Technician to perform hands-on hardware installations in the Fargo/Moorhead area. The role involves testing, tuning, and documenting installations while ensuring safety and quality standards.

You will work with telematics hardware across various vehicles, travel regionally, and collaborate with Installation Services to deliver a seamless customer experience.

Qualifications

• High school diploma or GED required; technical/trade certification is a plus.
• Electrical/telematics or related field experience is advantageous.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Perform hands-on installation of Pedigree Technologies hardware (GPS/telematics devices, sensors, cameras, wiring) across vehicles and equipment.
• Complete multiple installations per service call and conduct post-installation tests to ensure systems function correctly.
• Diagnose and resolve hardware issues during installation; route, secure, and terminate cables per safety standards.
• Interact with customers on-site, explaining completed installations to build confidence in the solution.
• Document installation activities (parts used, time on site, issues) and photograph installations for records.
• Coordinate with leadership on scheduling, logistics, and project priorities.
• Participate in training on new hardware and installation methods and provide field feedback.

Skills

Attention to detail

Communication skills

Physical stamina

Willingness to learn

Education

High school diploma or GED

Technical or trade certification

Job description

As Pedigree Technologies expands its installation capacity nationwide, we're growing our field team with a Field Installation Technician based in the Fargo/Moorhead area. This hands-on, field-first role focuses on executing hardware installations at customer sites with precision and efficiency, working closely with the Installation Services team to deliver a seamless customer experience.

Job Duties and Responsibilities

On-Site Installations

• Perform hands-on installation of Pedigree Technologies hardware — GPS/telematics devices, sensors, cameras, and wiring harnesses across a variety of vehicles and equipment configurations, following established procedures and quality standards.
• Complete multiple installations efficiently per service call and conduct post-installation testing to confirm systems are functioning correctly before leaving the site.

Technical Execution & Troubleshooting

• Diagnose and resolve hardware issues during installation, and route, secure, and terminate cables and wiring per vehicle safety standards and company guidelines.
• Work with electronic, telematics, and telecommunications systems, adapting quickly to new configurations and escalating complex issues to engineering with detailed field notes.

Customer Interaction

• Serve as a professional on-site representative, maintaining clear communication with customers and walking them through completed installations to build confidence in the solution.

Documentation & Quality Assurance

• Accurately document installation activities — parts used, time on site, issues encountered and photograph installations for quality review and compliance records.
• Maintain inventory of tools and equipment, communicate supply needs proactively, and adhere to quality standards throughout the installation process.
• Coordinate with the Vice President of Customer Success and Operations Administrator on scheduling, logistics, and project prioritization.
• Participate in training on new hardware and installation methods, provide field-level feedback to improve documentation and processes, and support additional duties as assigned.

Location Requirement

This role requires the candidate to be based in the Fargo, ND / Moorhead, MN metro area, with regular travel to customer sites regionally and, as needed, more broadly. Relocation assistance is not available; candidates must reside in or relocate to the area before their start date.

Qualifications

• High school diploma or equivalent GED required; technical or trade certification a plus.
• Mechanical background with hands-on experience in electronics, automotive, heavy equipment, or related field installation work.
• Working knowledge of electronic systems, cabling, wiring, and telecommunications or telematics hardware.
• Ability to climb ladders, bend, kneel, crawl, and work in confined or elevated spaces for extended periods, with the physical stamina to remain on your feet throughout the workday.
• Strong attention to detail, effective communication skills, and a commitment to quality workmanship on every job.
• Willingness to learn and train on Pedigree Technologies’ proprietary hardware and installation systems.
• Valid driver’s license and reliable transportation; ability to travel as needed and approved by department lead.
• Embodies our Core Values of Curiosity, Collaboration, and Integrity