Field Installation Service Supervisor

Justrite Safety Group; Anderson (SC); On-site; USD 80,000 - 105,000; Full time

Job summary

Justrite Safety Group is seeking a Field Installation Services Supervisor to lead our field installation team in supporting engineered containment system installations for industrial customers. You will own scheduling, resource assignment, and customer communication to ensure projects are completed safely and on time.

You will supervise 7 technicians with growth potential, coordinate with internal teams, and maintain a strong focus on safety, quality, and customer satisfaction across multiple

Responsibilities

• Lead and coordinate field installation scheduling and execution for engineered containment systems.
• Supervise ~7 technicians, expanding to ~10, and manage staffing to meet project needs.
• Serve as primary field-service contact with customers and contractors during installation.

Job description

About Justrite Safety Group

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion.

The Contribution You’ll Bring To This Role

The Field Installation Services Supervisor is responsible for leading BCI's field installation service organization supporting the installation of engineered secondary containment systems for utility, EPC, and industrial customers. This position manages a team of approximately 7 field installation technicians, expected to grow to approximately 10, and is responsible for coordinating the complete field-installation process from initial customer notification through project completion. The supervisor owns the installation schedule, assigns technicians to projects, communicates project requirements and documentation, establishes project expectations and timelines, and serves as the primary escalation point for technicians and customers when field conditions or project execution do not proceed as planned. The successful candidate will combine strong people leadership, project coordination, construction/jobsite experience, customer communication, and practical problem-solving skills.

About The Team

As a member of our Operations team, you will be dedicated to driving efficiency and excellence across all aspects of our business. With a focus on streamlined processes and innovative solutions, they ensure that our operations run smoothly and effectively. Comprised of skilled professionals who are leaders in their field, the team is committed to optimizing performance and delivering high-quality results. Their expertise is key to maintaining our competitive edge and supporting the growth and success of our company.

What You’ll Do At Justrite

Field Service Scheduling & Coordination

• Receive installation requests from customer and subcontractor points of contact and coordinate installation timing.
• Maintain the master calendar of active and upcoming installation projects.
• Review project drawings, installation documentation, site requirements, and customer expectations before assigning resources.
• Assign technicians to projects based on workload, capability, location, and project requirements.
• Establish expected project timelines and communicate schedules and priorities to technicians and customers.
• Track active projects and proactively identify scheduling, staffing, material, or site-readiness issues.
• Conduct weekly field-service team meetings to review upcoming projects, assignments, priorities, challenges, and lessons learned.
• Coordinate with internal departments as necessary to ensure technicians have the information and materials needed to execute installations successfully.

Technician Leadership

• Directly supervise and develop a team of approximately 7 field installation technicians, with responsibility expected to expand to approximately 10.
• Provide clear direction, expectations, coaching, and feedback to field technicians.
• Develop technician capability through training, mentoring, and sharing installation best practices.
• Hold technicians accountable for safe, professional, and consistent execution of field work.
• Identify staffing and training needs as the field-service organization grows.
• Foster a culture of ownership, teamwork, responsiveness, and customer service.

Customer & Contractor Coordination

• Serve as the primary BCI field-service contact during the installation phase of customer projects.
• Establish effective working relationships with utility representatives, EPCs, subcontractors, general contractors, and project coordinators.
• Confirm site readiness and coordinate installation activities with the customer's construction schedule.
• Communicate project status, schedule changes, field conditions, and issues clearly and professionally.
• Work directly with customer and contractor personnel to resolve jobsite issues while protecting BCI's installation requirements and customer commitments.
• Represent BCI professionally in construction environments and maintain strong customer relationships.

Installation Quality & Technical Support

• Ensure installations are performed in accordance with BCI installation procedures, project drawings, and applicable requirements.
• Provide technicians with the appropriate project documentation and installation expectations before mobilization.
• Support technicians remotely when installation questions or unexpected conditions arise.
• Review field issues and determine when additional technical, operational, or management support is required.
• Reinforce proper installation practices involving liner layout, attachment, seaming, sealing, boots around piers and penetrations, filtration/drainage components, and final system completion.
• Promote consistent workmanship and attention to detail across the technician team.

Problem Resolution & Escalation

• Serve as the first point of escalation when field projects do not proceed according to plan.
• Quickly assess problems involving site conditions, installation methods, scheduling, customer expectations, personnel, or materials.
• Determine whether the issue can be resolved remotely or requires onsite intervention.
• Mobilize to the jobsite when necessary to provide direct troubleshooting and leadership.
• Escalate significant technical, operational, commercial, or customer issues to the appropriate BCI leadership.
• Ensure that lessons learned from difficult projects are communicated back to the team and incorporated into future installations.

Field Support

• Travel to customer jobsites as needed to support project execution, resolve installation issues, or assist technicians.
• Under normal operating conditions, travel is expected to be approximately 2-3 trips per quarter, with additional travel when project conditions require onsite support.
• Be capable of responding quickly to projects