Field Install Supervisor- New York

Floor & Decor; New York (NY); Sur place; USD 26 000 - 39 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision insurance

Résumé du poste

Floor & Decor is seeking a Field Install Team Supervisor to lead and coach Field Install Specialists across multiple stores. This role focuses on delivering excellent customer experiences, improving sales, and maintaining accurate merchandising standards.

The supervisor will travel frequently to various locations, oversee project execution, and collaborate with store and regional teams to optimize displays and planograms. Strong leadership and communication are essential.

Qualifications

• 3+ years in retail or merchandising preferred.
• Experience leading teams in fast-paced environments.
• Strong problem-solving and organizational skills.
• Excellent customer service and communication.

Responsabilités

• Train and develop Field Install Specialists (FIS) to grow their skills.
• Supervise and follow up on FIS activities to ensure project execution.
• Partner with store and regional teams on merchandising strategies.
• Assist with merchandising bays, ensure planograms compliance and displays.
• Coordinate cross-project communication on sets, fixtures, and layouts.
• Ensure POP and signage are ordered and displayed per planogram.
• Engage with the team during pack-out, stacking, and display assembly.
• Meet project timelines and communicate issues to leadership.
• Support hiring discussions and performance reviews for FIS.
• Contribute to program execution to drive sales and customer satisfaction.

Connaissances

Retail experience

Team leadership

Problem solving

Organizational skills

Customer service

Communication

Outils

Microsoft Office Suite

Description du poste

Purpose

The Field Install Team Supervisor (FITS) serves as a leader in the Floor & Decor retail environment, directing and supervising the daily operations of Field Install Specialists (FIS). The main objective of this role is to enhance the overall customer experience, increase sales, and optimize inventory management through effective project oversight and team coordination. In this position, the supervisor will guide the Field Installation teams (FIT) in executing visual merchandising initiatives that align with corporate directives and regional leadership goals. This includes establishing strong collaborative relationships with store personnel to ensure consistency in merchandising standards and drive performance excellence across a multi-store market. Additionally, the FITS will prioritize tasks aligned with the company’s business objectives, facilitating daily travel to various store locations as needed. By fostering a high-performing team environment and promoting best practices, the supervisor will contribute significantly to the organization’s success and growth in a competitive retail landscape.

Pay Range

$19.00 - $28.00

Qualifications

• A minimum of three years of relevant experience is preferred, or a combination of education and experience that adequately prepares an individual to effectively perform the essential functions of the job, as determined by the company.
• Experience in retail environments and merchandising departments.
• Demonstrated proficiency in problem-solving and building effective teams
• Excellent organizational skills
• Proficient in computer applications, particularly the Microsoft Office Suite.
• Excellent customer service skills, work well under pressure, and are detail-oriented
• Ability to multitask, meet deadlines, and operate effectively within a fast-paced environment.

Essential Job Functions

• Train and develop FISs within the team, providing coaching to foster their growth.
• Supervise and follow up on assigned activities of the FISs in his/her area and ensure execution of projects and general service activities in relation to FIT standards.
• Partner with store and regional teams to execute merchandising strategies.
• Assist with merchandising bays, ensure compliance with planograms, replace labels, pack out, and build displays.
• Responsible for facilitating cross-project communication on items such as sets, fixtures, merchandise layout, and bay elevations.
• Ensure compliance with the planogram and verify that merchandise is displayed attractively.
• Engage with the team during pack-out, flat stacking, and display assembly.
• Execute timelines to complete projects per schedule and communicate any issues to the Divisional Execution Manager
• Ensure that POP and signage are ordered and properly set according to the planogram.
• Monitor and review the FIT team's timekeeping, expenses, and training data.
• Communicate store and FIT objectives to FISs using the appropriate programs and tools.
• Contribute to thoughtful and effective performance management concerning FISs.
• Provide input to the DEM regarding the performance appraisals of FISs and offer recommendations for the promotion of associates within the designated area.
• Participate in the hiring interview process for new FISs and partner/collaborate with DEM on recommendations.

Working Conditions (travel, Environment)

• Frequent car travel is required.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The work environment is typically moderately noisy.

Physical/Sensory Requirements

• Sedentary Work – Ability to exert 10 - 50 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may also include walking or standing for brief periods.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.