Field Inspector

NOXYZ; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Full benefits package

Unlimited PTO

401(k) 50% match up to 5%

Company vehicle

Premier-provided apparel

Job summary

Premier Roofing is seeking a field inspector to conduct residential exterior inspections, document storm-related damage, and serve as the on-site homeowner representative across service markets.

The role requires travel >50% overnight and collaboration with sales, claims, estimating and operations to ensure timely inspections, documentation, and project execution.

Qualifications

• Customer-focused approach with strong communication and reliability.
• Detail-oriented inspection work with accurate reporting.
• Willingness to travel extensively, including overnight assignments.
• Comfortable using technology in the field to complete reports in real time.

Responsibilities

• Perform residential exterior property inspections following standards.
• Identify storm-related damage and document findings accurately.
• Capture photos, measurements and inspection documentation.
• Use field tech to complete reports in real time and meet quality standards.
• Act as the primary on-site rep for homeowners and coordinate with teams.
• Support production inspections, QA visits, final walkthroughs, and closeouts.
• Communicate field observations impacting claims or production.

Skills

Customer Focus

Operational Excellence

Inspection Quality

Communication

Adaptability

Problem Solving

Time Management

Accountability

Job description

Field Inspector

Application Deadline: 30 November 2026

Department: R3 - W2

Employment Type: Full Time

Location: Charlotte

Reporting To: Jake Hoover

Compensation: $60,000 - $85,000 / year

Description

Premier Roofing is seeking a field-based professional to conduct residential property inspections, document storm-related damage, and deliver an exceptional customer experience throughout the insurance restoration process. This role serves as the primary on-site representative for homeowners, working closely with sales, claims, estimating, and operations teams to ensure accurate inspections, timely documentation, and seamless project execution. During periods of lower inspection volume, you'll support production activities including pre-build inspections, quality assurance visits, final walkthroughs, and project closeout. The ideal candidate is customer-focused, detail-oriented, comfortable using technology in the field, and willing to travel extensively, including overnight and short-notice assignments, to support catastrophe response and operational needs across Premier Roofing's service markets.

What You'll Own:

• Property Inspections
  • Conduct residential exterior property inspections following company standards.
  • Identify storm-related damage and accurately document findings.
  • Capture detailed photos, measurements, and inspection documentation.
  • Utilize technology platforms to complete inspection reports in real time.
  • Ensure inspection quality meets carrier and internal expectations.
• Customer Experience
  • Serve as the primary in-person representative of Premier Roofing.
  • Educate homeowners on the insurance restoration process.
  • Set clear expectations regarding project timelines and next steps.
  • Build trust through professionalism, communication, and reliability.
  • Resolve customer concerns promptly while partnering with internal teams.
• Operational Execution
  • Coordinate effectively with centralized sales, estimating, and operations teams.
  • Ensure timely completion of assigned inspections and field activities.
  • Maintain SLA adherence for inspections, documentation, and customer follow-up.
  • Communicate field observations that may impact claim progression or production.
• Production & Build Support (During Low Assignment Volume Periods)
  • Conduct pre-build site reviews and verify project readiness.
  • Support material deliveries and job start coordination when needed.
  • Perform quality assurance visits during active construction.
  • Complete final walkthroughs and verify customer satisfaction.
  • Assist production with issue resolution and operational requests throughout the project lifecycle.
  • Support punch list completion and project closeout activities.
• Team Collaboration
  • Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales.
  • Share field feedback to improve operational processes.
  • Participate in training, coaching, and continuous improvement initiatives.
  • Maintain a positive, team-first attitude while adapting to changing business needs.
• Travel Requirements
  • Greater than 50% overnight travel is required to support inspections, production activities, catastrophe response, and operational needs across Premier Roofing's service markets.
  • Must be willing and able to travel on short notice based on business demand and weather events.
  • Travel may include extended assignments in out-of-state markets during periods of increased claim volume.

What You'll Bring:

• Customer Focus: Creates positive homeowner experiences by communicating clearly, building trust, and following through on commitments.
• Operational Excellence: Executes work with consistency, attention to detail, and accountability.
• Inspection Quality: Produces thorough, accurate inspections that enable timely claim progression and quality project execution.
• Communication: Communicates professionally with homeowners, teammates, and partners while documenting information accurately.
• Adaptability: Thrives in a fast-paced environment with changing priorities and operational needs.
• Problem Solving: Identifies issues proactively and works collaboratively to resolve them.
• Time Management: Effectively prioritizes inspections, customer appointments, and operational responsibilities.
• Accountability: Takes ownership of assignments from initial inspection through project completion support.

What You'll Get:

• Competitive Salary
• Full benefits package - medical, dental, and vision insurance
• Unlimited PTO* (we trust adults to manage their time)
• 401(k) 50% match up to 5%
• Company vehicle (for work-related travel)
• Premier-provided apparel to represent the brand with pride