Field Implementation Manager- Charlotte, NC

Compass Group USA; Charlotte (NC); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Flexible Spending Accounts

Job summary

Canteen, a Compass Group company, is hiring a Field Implementation Manager in Charlotte, NC. The role supports the Smart Tech platform and leads field requirements, training, and rollout activities to ensure alignment with operations.

The candidate will partner with field teams, IT, and vendors to implement features, validate processes, and maintain documentation across the project lifecycle.

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, or related field.
• 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile.
• Advanced proficiency in Excel, PowerPoint, Teams, and Outlook.
• Strong problem-solving, communication, and documentation skills.
• Ability to manage multiple priorities independently and collaboratively.
• Skilled in translating business needs into functional requirements.

Responsibilities

• Gather and document functional and technical requirements from field teams
• Test and validate system functionality to meet business needs
• Identify inefficiencies and recommend optimizations
• Collaborate with stakeholders, developers, and IT teams to deliver solutions
• Support data migration, integrations, and new feature implementation
• Maintain documentation standards and deliverables
• Provide end-user support, troubleshooting, and training
• Monitor system performance, data integrity, and usage trends
• Coordinate with third-party vendors and consultants
• Resolve system issues through creative problem-solving
• Manage competing priorities and build consensus across user groups
• Build strong relationships across all levels of the organization

Skills

CRM/Field Service

Problem-solving

Communication

Documentation

Requirements gathering

Multitasking

Education

Bachelor’s degree in Business, Operations, Hospitality, or related field

Tools

Microsoft Dynamics 365 CRM

Excel

PowerPoint

Teams

Outlook

Job description

Field Implementation Manager- Charlotte, NC

• Pay Range: 74,000.00- 110,000.00
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

This role supports Canteen’s Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.

Key Responsibilities

• Gather and document functional and technical requirements from field teams
• Test and validate system functionality to meet business needs
• Identify inefficiencies and recommend optimizations
• Collaborate with stakeholders, developers, and IT teams to deliver solutions
• Support data migration, integrations, and new feature implementation
• Maintain documentation standards and deliverables
• Provide end-user support, troubleshooting, and training
• Monitor system performance, data integrity, and usage trends
• Coordinate with third-party vendors and consultants
• Resolve system issues through creative problem-solving
• Manage competing priorities and build consensus across user groups
• Build strong relationships across all levels of the organization

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, or related field
• 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
• Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
• Strong problem-solving, communication, and documentation skills
• Ability to manage multiple priorities independently and collaboratively
• Skilled in translating business needs into functional requirements

Preferred Skills

• Familiarity with Agile/Scrum methodologies
• Experience with Canteen’s business systems

Associates at Canteen are offered many fantastic benefits.

• Full-time and part-time positions offer the followingbenefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program,Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, clickhere or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.