Field Implementation Manager

Jobtailor; Eden Prairie (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Minnesota seeks a Deployment Engineer to lead HID solution deployments for client sites, handling design, configuration, integration, and training.

You will coordinate with Project Managers and sales teams to validate requirements, oversee installations, and ensure smooth post-deployment support, with on-site and remote work capable across projects.

Qualifications

• Experience deploying HID or similar security systems.
• Hands-on troubleshooting of complex deployments.
• Strong written and spoken communication for customers.
• Ability to collaborate with cross-functional teams (Project Management, Sales, Engineering, and customers).
• Willingness to balance on-site and remote deployment tasks.

Responsibilities

• Deploy HID solutions at customer sites, including design, configuration, integration, and training.
• Collaborate with Project Managers and stakeholders to validate requirements and oversee installations.
• Support pre-sales activities and communicate with customers throughout engagement.
• Create system equipment placement drawings with Sales and Engineering .
• Manage on-site and remote deployment, configuration, and integration of HID solutions.
• Provide pre-sales support to HID Sales and customers.
• Troubleshoot, commission, and train on HID systems including complex network interfaces.
• Document service records to assist engineering and product development.
• Communicate issues clearly and ensure timely problem resolution.
• Fulfill HID 24/7 support commitments as needed.
• Complete tickets and perform other duties as requested.

Skills

System deployment

Networking

Troubleshooting

Cross-functional collaboration

Customer-facing communication

Documentation and process improvement

Job description

Responsibilities

• Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training.
• Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support.
• Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.
• Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
• Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department, and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.
• Other duties and responsibilities as requested by the company from time to time.

Requirements

• Strong technical expertise in software deployment, configuration, networking, and integrations
• Hands‑on experience with troubleshooting, commissioning, and supporting complex implementations
• Ability to collaborate effectively with cross‑functional teams (Project Management, Sales, Engineering, and customers)
• Clear communication and customer‑facing skills to manage expectations and resolve issues
• Strong organizational and coordination skills to manage documentation, timelines, and multiple activities
• Problem‑solving mindset with attention to detail in technical delivery and execution
• Ability to manage both on‑site and remote implementation work
• Understanding of system design, deployment planning, and implementation workflows
• Commitment to process improvement, documentation, and continuous learning