Field HR Representative- PNW & CO

24 Hour Fitness USA, LLC; Washington (District of Columbia); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product discounts

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC is seeking a Field HR Generalist to support Regional VPs, District Managers, and field leaders with staffing, onboarding, training, performance reviews, and HR processes across locations. This role provides experience in employee relations, talent management, workforce operations, and compliance, preparing for future HR leadership roles.

Responsibilities include guiding field leaders on HR programs, coordinating staffing and onboarding, tracking hiring status, and

Qualifications

• Knowledge of HR practices including onboarding, performance management, employee relations and compliance.
• Ability to manage multiple priorities across a multi-location environment.
• Excellent communication and interpersonal skills to support field leaders.
• Attention to detail and ability to handle confidential information with integrity.
• Proficiency with HRIS, Microsoft Office, and reporting tools.
• 2 to 4 years of progressive HR experience in generalist or field support roles.

Responsibilities

• Serve as a primary HR resource for field leaders, offering guidance on HR programs, policies, and resources.
• Communicate HR updates, deadlines, and initiatives through meetings and written communications.
• Coordinate staffing across locations, monitor requisitions, support hiring initiatives, and assist hiring events.
• Partner with Talent Acquisition to support recruiting priorities and workforce needs.
• Track open positions and report on hiring progress and challenges.
• Support onboarding processes for new hires and leaders.
• Address training gaps and support workforce readiness with leaders.
• Support performance review processes by tracking deadlines and actions.
• Reinforce PCI procedures and ensure documentation and expectations are met.
• Escalate complex employee concerns appropriately while maintaining confidentiality.

Skills

HRIS proficiency

Communication skills

Organizational skills

Confidentiality and discretion

Analytical thinking

Staffing and onboarding knowledge

Education

Bachelor's degree in HR, Business, or related field

Tools

MS Excel

HRIS platforms

Job description

ABOUT US

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

JOB SUMMARY

The Field HR Generalist supports Regional Vice Presidents, District Managers, and field leaders with staffing, onboarding, training, performance reviews, and HR processes across locations. This role offers valuable experience in employee relations, talent management, workforce operations, and compliance, preparing employees for future HR leadership roles.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as a primary HR resource for field leaders, providing guidance on HR programs, processes, policies, and available resources.
• Communicate key HR updates, deadlines, and initiatives through established communication channels, including district meetings, leadership calls, and written communications.
• Coordinate staffing activities across multiple locations, including monitoring requisition progress, supporting hiring initiatives, and facilitating hiring events.
• Partner with Talent Acquisition and field leaders to support recruiting priorities and workforce needs.
• Track open positions and provide visibility into hiring progress, challenges, and opportunities.
• Support the successful integration of new team members and leaders through onboarding follow-through and process adherence.
• Partner with leaders to address training gaps and support workforce readiness.
• Support performance review processes by tracking completion, communicating deadlines, and assisting leaders with required action steps.
• Reinforce Team Member Relations processes, including Performance and Conduct Improvement (PCI) procedures, and ensure leaders understand expectations and required documentation.
• Maintain awareness of employee concerns and route complex or escalated matters to the appropriate HR partner while ensuring appropriate follow-up.
• Coordinate recurring HR activities, including benefits-related actions, engagement survey follow-up activities, compliance requirements, and HR calendar events.
• Run and analyze HR reports, including staffing status, training completion, meal and wage compliance snapshots, compliance metrics, and workforce data; identify gaps or issues and communicate appropriate next steps to leaders.
• Support compliance with company policies, employment practices, and applicable federal, state, and local regulations.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee information.
• Collaborate closely with HR Shared Services, Talent Acquisition, Team Member Relations, Benefits, Learning & Development, and HR Business Partners to support organizational objectives.
• Ensure smooth coordination and follow-through on HR initiatives affecting field operations.
• Support special projects and continuous improvement initiatives designed to enhance the employee and leader experience.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• Working knowledge of core Human Resources practices, including hiring, onboarding, training, performance management, employee relations processes, and compliance.
• Strong organizational skills with the ability to manage multiple priorities and deadlines across a multi-location environment.
• Excellent communication and interpersonal skills with the ability to effectively support and influence field leaders.
• Strong attention to detail and follow-through.
• Ability to analyze information, identify issues, and recommend appropriate solutions or resources.
• Professionalism, discretion, and the ability to handle confidential information with integrity.
• Proficiency with HRIS platforms, Microsoft Office applications, and reporting tools.
• 2 to 4 years of progressive Human Resources experience in a Generalist, Coordinator, Specialist, or field support capacity.

Preferred Education and Experience

• Bachelor's degree in Human Resources, Business, or related field (or equivalent experience).
• Multisite, retail, service, or field operations experience preferred.

Physical Demands/ Environmental Conditions

• Standard office environment with extended periods of computer work.

Travel Requirement

• Occasional travel may be required.

BENEFITS AT 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that.

• Paid time off
• Medical and dental coverage
• 401k with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups

We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Area of Interest

Human Resources

summary

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked.

• Benefit eligible team members may also accrue vacation hours.
• All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

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