Field HR Manager: Elevate People & Performance in Field Ops

Wing; Dallas (TX); Hybrid; USD 156,000 - 165,000; Full time

Job summary

Wing is seeking a Field HR Manager to join our People team in Dallas, Texas. This hybrid role focuses on employee relations, coaching, and scaling HR programs across field operations.

The ideal candidate will drive performance management, partner with managers, and promote Wing values while enhancing organizational effectiveness through data-driven insights.

Qualifications

• 8+ years of HR generalist experience, including employee relations.
• HR experience supporting field /operational teams to scale their business.
• Combination of coaching, influencing and developing managers; driving performance management; handling employee relations; supporting compensation and rewards programs.
• Experience with managing employee investigations from end to end.
• Ability to leverage data to identify trends and gaps, problem-solve in ambiguous situations and drive solutions.
• Builder mentality to scale and mature internal processes.
• Excellent written and verbal communication skills.
• Excellent organizational and fact-gathering skills.
• Ability to toggle between high-level strategy and attention to detail.

Responsibilities

• Deliver HR consultation to managers and their teams on policies, benefits, and compensation.
• Be the expert in handling employee relations issues in the field, ensuring adherence to Code of Conduct and Handbook and cultural expectations.
• Coach leaders to develop skills around building teams, managing performance, growing top talent, and facilitating open communication and feedback.
• Drive adoption of Wing's people programs across the organization, around performance management, training and engagement.
• Identify root issues and trends in engagement, attrition, and retention, and resolve them proactively.
• Facilitate onsite Dallas New Hire Orientation to support new Winglet onboarding.
• Promote a culture that embodies Wing values.

Skills

HR generalist experience

Employee relations

Coaching managers

Performance management

Data analysis

Communication skills

Organizational skills

Attention to detail

Job description

About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Field HR Manager to join our People team. This role is hybrid based in Dallas, Texas. The ideal candidate has a passion for employee relations, collaborating with field staff, process improvement and operational excellence. They will understand industry best practices and be excited about working with dynamic clients in a cutting-edge industry.

What You’ll Do:

You will help solve complex organizational challenges using people-related solutions to ultimately push our mission and business goals forward:

• Deliver HR consultation to managers and their teams on a variety of HR topics including resolution of employee questions on company policies, benefits, and compensation.
• Be the expert in handling employee relations issues in the field, and ensure adherence to our Code of Conduct, Employee Handbook and cultural / behavioral expectations.
• Coach leaders and managers to develop strong skills around building teams, managing performance, growing top talent, and facilitating open communication and feedback.
• Drive adoption of Wing’s people programs across the organization, specifically around performance management, critical training and employee engagement.
• Identify root issues and trends in employee engagement, attrition, and retention, and work to resolve them proactively.
• Facilitate onsite Dallas New Hire Orientation to support new Winglet onboarding.
• Promote a culture that embodies our Wing values.
  
  

What You’ll Need:

• 8+ years of HR generalist experience, including employee relations
• HR experience supporting field /operational teams to scale their business
• A combination of experience in the following areas: coaching, influencing and developing managers; driving performance management; handling employee relations; and supporting compensation and rewards programs
• Experience with managing employee investigations from end to end
• Ability to leverage data to identify trends and gaps, problem-solve in ambiguous situations and ultimately identify the root of an issue and efficiently move to driving a solution
• A builder mentality - we are looking for someone to help Wing scale and further mature and strengthen our internal processes
• Excellent written and verbal communication skills
• Excellent organizational and fact-gathering skills
• Ability to toggle between high-level strategy and attention to detail
  
  

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range: $156,000 USD - $165,000 USD

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.