Field Hardware Support Engineer - Emulation Systems

Siemens Aktiengesellschaft; United States; Remote; USD 59,000 - 92,000; Full time

Benefits offered by this job

Health and wellness benefits

Global mobility

Job summary

Siemens Aktiengesellschaft is seeking a field-based hardware support professional to maintain, monitor, and optimize emulation infrastructure across data center, cloud, and customer sites. You will work from the Harlow area with domestic and international travel as needed.

The role combines hands-on emulation hardware support with automation and observability improvements, collaborating with R&D, Customer teams, and Operations to ensure reliability and growth of the emulation platform.

Qualifications

• Bachelor's degree in electronic or software engineering or equivalent hands‑on experience.
• Proven experience troubleshooting and repairing complex electronics hardware.
• Proficiency with Linux OS and Microsoft Windows environments.
• Knowledge of high-speed serial data technology and systems.
• Strong technical communication and teamwork skills.

Responsibilities

• Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end-of-life activities.
• Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact.
• Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce product-line issues.
• Conduct onsite and remote hardware support at customer locations, Siemens offices, and home-based dispatch as required.
• Execute full system installations, including unboxing, rack-and-stack, cabling, hardware assembly, software loading, and initial checkout testing.
• Collaborate with cross-functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives.
• Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems.
• Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts.

Skills

Troubleshooting electronics hardware

Analytical problem solving

Technical communication

Team collaboration

Grounding procedures and safety

Education

Bachelor's degree in electronic or software engineering

Tools

Linux

Windows

Networking fundamentals (DNS, DHCP, VPN, TCP/IP)

Monitoring/automation tools

Job description

Siemens Aktiengesellschaft is seeking a field-based hardware support professional to maintain, monitor, and optimize emulation infrastructure across data center, cloud, and customer sites. You will work from the Harlow area with domestic and international travel as needed.

The role combines hands-on emulation hardware support with automation and observability improvements, collaborating with R&D, Customer teams, and Operations to ensure reliability and growth of the emulation platform.