Field Facilities Manager - Multi-Unit Ops

Raising Cane's; New York (NY); On-site; USD 110,000 - 139,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Medical benefits

Job summary

Raising Cane’s is seeking a Facilities Manager to lead field-based facilities programs across our restaurants. You will coordinate with the Restaurant Support Office (RSO), Operators, and service providers to maintain brand standards and assets, while driving improvements and ensuring timely capital improvements.

This role requires up to 50% travel, a strong background in facilities management for hospitality, and a hands-on approach to project scopes, bids, and contractor management.

Qualifications

• 5+ years of facilities management experience in hospitality or retail.
• Bachelor's degree or equivalent facilities experience.
• Knowledge of HVAC, plumbing, electrical systems and kitchen equipment.
• Proficient with Microsoft Office (Excel, PowerPoint, Outlook).
• Strong organizational and communication skills in a fast-paced environment.
• Willingness to travel up to 50% and work a variable schedule.

Responsibilities

• Manage field-based facilities support and service provider performance to maintain brand standards and asset lifecycle.
• Serve as the primary escalation point for facilities emergencies and operational issues.
• Lead the implementation and communication of facilities programs and initiatives.
• Partner with cross-functional teams to support initiatives and change management.
• Conduct site assessments and equipment evaluations to plan maintenance and capital needs.
• Manage service provider contracts, performance scorecards, and bids.
• Develop project scopes, RFPs, and capital improvement plans with leadership.
• Oversee repairs, installations, and project execution from planning through completion.
• Manage work order workflows and service quality metrics.
• Coach Crew on facilities processes and maintain accurate records.

Skills

Facilities management

Contract management

Vendor management

Cross-functional collaboration

MS Office

Communication skills

Analytical skills

Problem solving

Education

Bachelor's degree in Business Administration

Tools

CMMS platform

HVAC knowledge

Electrical knowledge

Job description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

The Facilities Manager is responsible for planning, organizing, executing, and communicating service-related activities within their assigned region. This role serves as a key liaison between Restaurant Support Office (RSO) partners, Operators, and service provides to ensure facilities programs are effectively executed, company assets are maintained, and brand standards are upheld. The Facilities Manager provides field leadership, drives continuous improvement initiatives, and supports all aspects of facilities management.

Your Impact and Responsibilities:

• Manage field-based facilities support, local strategies, and service provider performance to maintain brand standards and maximize the lifecycle of company assets
• Serve as the primary escalation point for facilities-related emergencies and operational issues, providing on-call support as needed
• Lead the implementation and communication of facilities programs, initiatives, and strategic priorities
• Partner with cross-functional teams to support business initiatives, continuous improvement efforts, research activities, and change management processes
• Conduct site assessments, property inspections, and equipment evaluations to ensure facilities meet Raising Cane’s standards and identify future maintenance and capital needs
• Manage service provider relationships, contracts, and performance scorecards, and competitive bid processes to ensure quality service and overall value
• Develop and execute project scopes, RFPs, and capital improvement plans in partnership with Operations and Business Unit leadership
• Oversee building repairs, equipment installations, warranty walkthroughs, property improvements, and project execution from planning through completion
• Manage work order workflows, review service quality and performance metrics, and ensure timely resolution of facilities-related requests
• Coach and support Crew on facilities-related processes, tools, and best practices and maintain accurate administrative records, including expense reports and supporting documentation

Travel Requirements:

• Requires up to 50% travel and operates as a field-based, remote role

Qualifications

• 5+ years of facilities management experience within the Restaurant, grocery store, or related industries
• Bachelor's degree in Business Administration or a related field, or equivalent facilities management experience
• Knowledge of HVAC and mechanical systems, refrigeration, plumbing, electrical systems, kitchen equipment, general maintenance contracting, and beverage/CO2 systems
• Proficient in Microsoft Office, including Excel, PowerPoint, Project, Outlook, and Word
• Strong organizational, analytical, and problemsolving skills with the ability to manage multiple priorities and evaluate results in a fast-paced environment
• Excellent written and verbal communication skills with the ability to build effective relationships and collaborate across all levels of the organization
• Self-motivated, adaptable, and able to work effectively both independently and in environments with changing priorities and ambiguity
• Flexibility to work a variable schedule, including weekends, holidays, early mornings, evenings, and on-call support for urgent facilities-related issues as needed

Preferred Qualifications:

• Blueprint reading experience
• Advanced experience utilizing a CMMS platform
• Experience supporting multi-unit operations

Additional Information

*Starting from $110,000 - $139,000 annually plus incentive*

• The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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