Field Executive - Clinique - Raleigh, NC

The Estée Lauder Companies Inc.; Raleigh (NC); On-site; USD 71,000 - 107,000; Full time

Job summary

The Estée Lauder Companies Inc. seeks a driven Sales & Education professional to lead Beauty Advisors in travel retail settings, coach on brand storytelling, and drive in-store promotions. The role emphasizes hands-on coaching, training delivery, and maintaining exceptional brand standards at counters.

Responsibilities include training, coaching, and coordinating promotions, with frequent travel and in-store collaboration to exceed sales targets and deliver an elevated customer experience.

Qualifications

• B.A degree with a minimum of 3 years relevant experience, preferably in the travel retail industry.
• Well groomed and presentable with strong organization.
• Excellent communication and presentation skills.
• Proficient in MS Office and Excel.
• Willingness to travel and adapt to dynamic retail environments.
• Proven sales track record.
• Comfortable with virtual tools (Zoom, Skype) and in-person presentations.

Responsibilities

• Review retail sales targets and performance of each door on a monthly basis with ASOM.
• Analyze performance of business vs. sales objectives, sales trends and competition.
• Generate sales reports.
• Ensure brand image and visual merchandising are in line with brand standards at retail counters.
• Coordinate and execute promotions and in-store programs and activities.
• Coach BAs on brand stories and selling skills to achieve sales goals.
• Spend minimum 70 percent of time in store, working and coaching BAs.

Skills

Sales experience

Communication

Presentation

Organization

Empathy

Adaptability

Travel readiness

Education

B.A degree with travel retail experience

Tools

MS Office

Excel

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

• Sales—Related Responsibilities Sales Support
• Review retail sales targets and performance of each door on a monthly basis with ASOM
• Analyze performance of business vs. sales objectives, sales trends and competition
• Generate sales reports
• Ensure brand image and visual merchandising are in line with brand standards and philosophy at retail counters
• Coordinate and execute the setup of all promotions, in-store programs and activities
• Ensure BAs are aware of the marketing calendar, promotions etc
• Give direction and specific instructions to BAs on how to do their jobs to achieve their sales goals (To individually coach BAs based on their strengths and weaknesses)

Marketing Support

• Coordinate and execute Newness, promotions and in-store programs setup in collaboration with ASOM and the Store Design Visual Merchandising team.
• Monitor product trends, performance and identify potential sales opportunities to ASOM and Marketing team.
• Ensure all go-to-market materials and promotional elements are available on time in store to support launches.
• Provides promotions report to sales & marketing team post-campaign implementation as well as competitive intelligence on competitors' programmes.

Supervision and Team Management of Beauty Advisors

• Assist ASOM in recruiting, onboarding, and the management of BA headcount and productivity to ensure sufficient staffing coverage for the counters
• Ensure BA uphold grooming standards of the brand they represent

Education

• Train and develop Beauty Advisors Counter Coaching
• Connect with BAs both through Virtual Learning Tools and in-store meetings to train and coach on general selling skills i(e.g. how to service customers, how to upsell/ / cross sell, how to improve one's productivity.
• Coach BA's on brand stories, hero products, and other important brand-specifics for ELC brands close by on the sales floor
• Utilize E-learning platforms, including brand-agnostic content, to coach BAs towards improving customer experience and sales productivity.
• Conduct Beauty Advisors/ Generic Staff Training of smaller doors
• Closely collaborate with the Education team to develop all training/ coaching materials based on touchpoint needed. Sales & Education Executives are more likely to focus on brand-agnostic topics and to reinforce learnings around branded concepts first introduced by the Education Team
• Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity Orientation / Basic New hires training
• Conduct initial onboarding for new Beauty Advisors in lower tier doors to ensure that they are well versed on their brands(s) and the travel retail working environment.

General

• Spend minimum 70 percent of time in store, working and coaching BAs.

Qualifications

• B.A degree with a minimum of 3 years relevant experience, preferably in the travel retail industry
• Well groomed
• Good organization and communication skills
• Good presentation skills, comfortable with virtual tools such as Zoom, Skype in addition to in-person presentations.
• Display empathy, agility with can-do attitude
• Proficient in MS Office and Excel
• Comfortable/ Enthusiastic learning new technology platforms
• Willingness to travel
• Proven sales track record

Pay Range

The anticipated base salary range for this position is $71,040.00 to $106,560.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, gender identity or gender expression, age, pregnancy… and any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail].

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.