Field Engineering Supervisor I

Osmose Utilities Services; Boston (MA); Remote; USD 90,000 - 130,000; Full time

Job summary

Osmose is seeking a Field Engineering Supervisor I to oversee safety, productivity, quality, and field personnel performance for our proprietary Factory Grade ® diagnostics on underground medium- and high-voltage cables at customer sites. The role ensures proper use of instrumentation and validates data integrity while coordinating with staff.

This remote position may be performed from anywhere in the continental United States and involves up to 70% travel.

Qualifications

• Associate’s degree in Electronics, Engineering Technology or equivalent.
• Bachelor’s degree in electrical engineering, engineering technology or equivalent a plus.
• Experience testing low-voltage and high-voltage power systems a plus.
• At least one year experience in power utilities field service a plus.
• Knowledge of fundamentals of electrical and electronic engineering and systems.
• Knowledge of fundamentals of analog and digital signal processing theory.

Responsibilities

• Oversee field operations to ensure safety, productivity, quality and data integrity for diagnostics.
• Lead field approaches to meet customer needs and coordinate with technical staff.
• Provide on-site training on safety, test equipment and procedures.
• Direct crews and customers on-site to ensure proper execution of tests.
• Maintain positive customer relationships across multiple representatives.
• Operate and troubleshoot Osmose's diagnostic equipment and subsystems.
• Ensure compliance with safety procedures and meet deadlines.
• Escalate technical questions to remote support when needed.

Education

Associate’s degree in Electronics, Engineering Technology or equivalent

Bachelor’s degree in electrical engineering, engineering technology or equivalent

Experience testing low-voltage and high-voltage power systems

At least one year experience in power utilities field service

Knowledge of fundamentals of electrical and electronic engineering and systems

Knowledge of fundamentals of analog and digital signal processing theory

Job description

The Field Engineering Supervisor I independently oversees/leads the safety, productivity, quality and assist crew personnel performance of Osmoses' proprietary Factory Grade ® advanced diagnostics for underground medium- and high-voltage power cables at Osmose customer sites. The Engineering Supervisor ensures that Osmoses' unique instrumentation/equipment/diagnostic methodology are properly used, supervises work crews and judges whether diagnostic data gathered have integrity and meet technical standards or if additional remote communication and technical support is required.

A critical responsibility of the Engineering Supervisor is to guarantee the safety of all customers, contractors, partners, employees and community members in diverse, challenging and unpredictable field settings. As the sole field representative of Osmose for a given customer project, the Engineering Supervisor determines and leads implementation of required field approaches to meet customer needs, initiating and integrating support from other company technical and administrative staff.

This role is remote and may work from any location in the continental United States. This role includes up to 70% travel. Pay includes supplemental pay and a lucrative bonus program.

Ideally looking for candidates in the Houston, TX area.

Responsibilities

• Prepare for field assignments using Osmose pre-project and project plan information

• Formulate project plans on daily basis with customer field supervisors to achieve project objectives

• Provide on-site customer training on safety, test equipment and test procedures/process to ensure optimal cable system diagnostics

• Scan test environment for factors that can affect cable performance and diagnostics results

• Direct power distribution customers and contractors on-site, including preparatory or corrective action required for proper execution of tests

• Determine and implement field approaches to meet customer needs and solve customer problems, initiating and integrating support from other company technical and administrative staff as needed

• Maintain positive customer relationships with multiple customer representatives from varied levels and departments

• Oversee the performance of Osmoses' proprietary Factory Grade ® advanced diagnostics for underground medium- and high-voltage power cables at Osmose customer sites in the U.S. utility market

• Troubleshoot and repair Osmose equipment including analog and digital circuitry, high frequency and fiber optic interfaces and computer sub-systems

• Operate advanced diagnostics equipment, including next-generation models during controlled field tests

• Acquire on-site test data

• Apply partial discharge principles to field assessment

• Assess and determine whether on-site test data provides sufficient information for meaningful data analysis including all required field signal data analysis

• Meet comprehensive field performance standards with fully qualified audit results

• Perform cable matching procedures as required

• Observe and record significant technical/administrative data supplementary to diagnostics on daily basis

• Troubleshoot electromechanical equipment and systems, formulating and implementing appropriate solutions

• Escalate critical technical and administrative questions and problems as needed to remote support team on timely basis

• Comply with applicable company technical, administrative and safety procedures, including meeting deadlines, at all times

• Identify on timely basis problems or omissions with applicable company technical, administrative and safety procedures

• Meet all certification and safety/compliance requirements on timely basis

• Regularly participate in and contributes to all required meetings, training sessions and scheduled activities, through in-person or remote attendance

• Lead assist crew in performing cable reliability management actions, such as mitigation and splicing

• Move the Mobile Diagnostic Unit as needed to and from customer testing regions

• Maintain adequate supplies and inventory on Mobile Diagnostic Unit

• Maintain and coordinate maintenance as needed for Mobile Diagnostic Unit

• When assigned, provide shadow training to other field associates

Preferred Qualifications

• Associate’s degree in Electronics, Engineering Technology or equivalent

• Bachelor’s degree in electrical engineering, engineering technology or equivalent a plus

• Experience testing low-voltage and high-voltage power systems a plus

• At least one year experience in power utilities field service a plus

• Knowledge of fundamentals of electrical and electronic engineering and systems

• Knowledge of fundamentals of analog and digital signal processing theory

Osmose is the market-leading provider of critical resiliency, assessment, and restoration services for electric transmission, distribution, and telecommunications companies. Our field technicians, professional engineers, scientists, and corrosion experts utilize their expertise to identify and solve issues to make utility infrastructure safer, longer lasting, and more resilient.

Benefits

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution

• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!

• 401(k) with excellent company match

• Paid time off

Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet