Field Engineering Supervisor

Aristocrat Gaming; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Aristocrat Gaming in the United States is hiring a Field Engineering Supervisor to lead the Field Engineer team, delivering technical assistance for sales accounts, development, engineering, product management, and tribal casino customers.

You will direct requirements analysis, project scheduling, defect triage, and process improvements while ensuring on-time, within-budget delivery and compliance with gaming regulations.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years leadership experience in the Field or Customer Service.
• Casino gaming experience preferred.
• Ability to supervise multiple projects of low to medium complexity.

Responsibilities

• Lead Field Engineer group to support client-facing units, product development and tribal casino customers.
• Oversee requirements analysis, project scheduling, defect triage, and process improvements.
• Collaborate with management to achieve business goals.
• Develop proposals, statements of work, designs, plans, and schedules.
• Schedule and conduct training for new hire Field Engineers.
• Ensure compliance with gaming regulations and audit requirements.

Skills

Leadership

Requirements analysis

Project scheduling

Mentorship

Communication

Cross-functional teamwork

Education

Bachelor's degree or equivalent experience

Tools

Word

Excel

PowerPoint

Microsoft Project

Visio

Job description

Aristocrat offers gaming experiences enjoyed by millions globally. In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively.

What You'll Do

• Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers.
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.
• Collaborate with departmental management and partners to achieve business goals.
• Effectively communicate expectations and provide clear mentorship to team members.
• Ensure accurate documentation and timely reporting of all project and process responsibilities.
• Conduct corrective training and counseling to maintain compliance with company policies.
• Lead groups through research, design, and development phases, ensuring projects are completed on time and within budget.
• Develop proposals, statements of work, designs, plans, and schedules.
• Schedule and conduct technical and clerical training for new hire Field Engineers.
• Coordinate interviews for potential Field Engineer candidates.
• Supervise work schedules and ensure compliance with local, state, and federal tribal gaming regulations.
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms.

What We're Looking For

• Bachelor's degree or equivalent experience.
• 4+ years of leadership experience in the Field or Customer Service.
• Casino gaming experience preferred.
• Initiative-taking and ability to supervise multiple small to medium-sized projects of low to medium complexity.
• Strong planning and organizational skills, with a consistent record of diligence.
• Effective interpersonal skills, including significant written and verbal communication.
• Outstanding decision-making, critical thinking, and analytical abilities.
• Ability to lead and collaborate within a multi-functional team across different levels.
• Proficiency in Microsoft Office Suite (Word, Excel, presentation software, Project, Visio).

Work Environment

• Combination of sitting and standing throughout the day.
• Travel required – 0 - 25%.
• Ability to work independently and lead technical initiatives.

Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.

Filosofía de compensación

Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.
Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.
Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.