Field Engineering Specialist - San Francisco / Bay Area, CA

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 81,700 - 151,700; Full time

Job summary

F. Hoffmann-La Roche AG is seeking a Field Engineering Specialist to provide exceptional support in technical repair and installation for assigned product lines. The role involves diagnosing and resolving product failures while ensuring customer satisfaction.

The ideal candidate will have a high school diploma, technical training, and 5 years of experience in mechanical repairs.

The expected salary range is $81,700 to $151,700, commensurate with experience and qualifications.

Qualifications

• 5+ years of experience in repairing or servicing mechanical/system hardware and software.
• Ability to travel, including overnight travel, is required.

Responsibilities

• Provide technical repair and installation of Roche products in the assigned territory.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Perform preventative maintenance and document all activities.

Skills

Technical repair and installation

Customer service

Mechanical systems knowledge

Electro-mechanical systems knowledge

Information technology

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Job description

Position / Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Education and Experience

High school diploma and 2 years of technical school or equivalent military training or work experience are required. 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice. Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory. The ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro‑mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.
• Relocation benefits are not available for this job posting.

Salary

The expected salary range for this position based on the primary location of California is $81,700 and $151,700 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position also qualifies for the benefits detailed at the link provided below.

Equal Employment Opportunity

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.