Field Engineering Specialist - NYC

F. Hoffmann-La Roche Gruppe; New York (NY); On-site; USD 75,000 - 141,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist in New York City to provide exceptional support to customers and ensure the technical repair and installation of products. Ideal candidates will possess significant experience in mechanical and system repairs, thrive in a field-based role, and be committed to customer satisfaction in patient care.

Qualifications

• 5 years of progressive experience in repairing mechanical/system hardware and software, or networking.
• Successful completion of training or certification as defined by RD Services Leadership is mandatory.

Responsibilities

• Travel and showcase expertise in technical repair and installation.
• Provide support to laboratory customers in your assigned territory.
• Diagnose and resolve mechanical, hardware, software, and system failures.

Skills

Problem-solving

Customer service

Technical installation

Technical support

Education

High school diploma and 2 years of technical school or equivalent military training

Bachelor's degree in a relevant field

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Location: New York City (Brooklyn and The Bronx) - Ideal candidate to live in NYC

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

• Roche Support Network is dedicated to providing exceptional support to customers.

• As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

• You will offer valuable service to laboratory customers in your assigned territory.

• The role involves routine technical support, on-site service, repair, and installation of Roche products.

• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

• The position requires diagnosing and resolving mechanical, hardware, software, and system failures.

• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field based role.

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.

• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.

• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

• The ability to travel, including overnight travel, is a requirement for this role.

Preferred Requirements

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

The expected salary range for this position based on the primary location of New Yorkis 75,700.00 - 140,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Are you ready to apply?

Relocation benefits are not available for this position.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.