Field Engineering Specialist - Laredo, TX

Roche; Laredo (TX); Remote; USD 68,000 - 128,000; Full time

Job summary

A global healthcare company is seeking a Field Engineering Specialist in Laredo, TX. The role involves providing technical support and service to customers, performing repairs and installations of products, and ensuring high customer satisfaction. Ideal candidates have extensive experience in technical repair and installation, with a minimum of 5 years in related fields. The position involves up to 60% travel, with a competitive salary range dependent on experience and qualifications.

Benefits

Relocation benefits

Discretionary annual bonus

Qualifications

• Minimum 5 years of experience in technical repair.
• Ability to travel frequently, including overnight trips.
• Experience in diagnosing mechanical and software issues.

Responsibilities

• Provide technical support and service to laboratory customers.
• Perform repairs and installations of Roche products.
• Document all service activities and improve quality.

Skills

Technical repair and installation

Customer service

Diagnostic skills

Mechanical systems knowledge

Networking skills

Education

High school diploma and technical school or military training

Bachelor’s degree in Biomedical or related field

Tools

Diagnostic tools

Computer software for service documentation

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally.

The Position

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will:

• showcase your expertise in technical repair and installation for Roche assigned product lines
• offer valuable service to laboratory customers in your assigned territory
• provide routine technical support, on-site service, repair, and installation of Roche products
• serve as a customer contact for technical and service-related issues and perform preventative maintenance
• diagnose and resolve mechanical, hardware, software, and system failures
• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Relocation benefits are available for this job posting. This is a field-based role. Our ideal candidate would reside in Laredo, TX. Travel Requirements: This position has up to 60% travel requirements. The expected salary range for this position based on the primary location of Texas is $68,900 and $127,900 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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