Field Engineering Specialist

Roche Holdings Inc.; Milwaukee, Stamford (WI, CT); On-site; USD 68,000 - 128,000; Full time

Job summary

Join a forward-thinking company dedicated to advancing healthcare and improving patient outcomes. As a Field Engineering Specialist, you will play a crucial role in providing exceptional technical support and service for innovative products. Your expertise will ensure that laboratory customers receive top-notch assistance, enhancing their operational efficiency. With a strong emphasis on personal growth and a collaborative work environment, this role offers the chance to make a meaningful impact in the healthcare sector. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 2 years of technical school or equivalent military training or work experience.
• 5 years of experience repairing mechanical/system hardware and software.

Responsibilities

• Provide technical support, repair, and installation of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.

Skills

Technical Repair

Installation

Mechanical Systems

Hardware Repair

Software Support

Networking

Customer Service

Education

High School Diploma

Technical School Training

Bachelor's Degree in Biomedical Engineering

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Chemistry

Tools

Electro-mechanical Systems Knowledge

IT Systems Knowledge

Basic Chemistry Knowledge

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate—to continually advance science and ensure everyone has access to the healthcare they need today and in the future. We strive to create a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers promising career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will:

1. Showcase your expertise in technical repair and installation for Roche-assigned product lines.
2. Offer valuable service to laboratory customers in your assigned territory.
3. Provide routine technical support, on-site service, repair, and installation of Roche products.
4. Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
5. Diagnose and resolve mechanical, hardware, software, and system failures.
6. Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field-based role—territory is South Wisconsin, ideally based in the greater Milwaukee, WI area.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of relevant experience.
• Training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight stays, is required.

Preferred Qualifications:

• 8+ years of experience or a Bachelor's degree plus 4+ years of relevant experience.
• Advanced knowledge of electronics, electro-mechanical systems, IT, and basic chemistry.
• Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships.

Relocation benefits are not available for this position.

The expected salary range for Wisconsin is between $68,900 and $127,900, based on experience and other factors. A discretionary annual bonus may be available, along with benefits detailed at the provided link.

Benefits

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare, impacting millions of lives with our medicines and diagnostics. We foster creativity, explore new possibilities, and aim high to deliver healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. We prohibit discrimination based on merit, qualifications, and competence, including protected veteran and disability statuses. For accommodations in the application process, please contact us through the provided form.