Field Engineering, Network Implementation SME

Computacenter; Norcross (GA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Computacenter is seeking a senior Field Engineering Subject Matter Expert focused on Enterprise Networking. You will define standards, work packages, and scalable delivery methods across our North America Field Engineering organization.

Responsibilities include supporting sales on complex opportunities, validating field feasibility, and driving continuous improvement in delivery and costing for multi-site programs.

Qualifications

• Ten or more years in enterprise networking or related services delivery.
• Deep field implementation experience across LAN, WAN, wireless, campus, or branch networks.
• CCNP or equivalent advanced networking credentials; other vendor credentials are beneficial.
• Experience translating designs and bills of materials into executable field work.
• Experience building standards, SOPs, work packages, and training materials.
• Experience leading customer-facing technical discussions, sales pursuits, and SOW input.

Responsibilities

• Serve as the technical authority for Enterprise Networking delivery across Field Engineering.
• Review scope, field conditions, and delivery risk during complex pursuits.
• Define repeatable network implementation methods and evidence artifacts.
• Support project engineers and delivery teams during deployments and escalations.
• Develop training, qualification, and assessment criteria for Field Engineering staff and partners.
• Analyze defects and lessons learned to improve future delivery standards and costing guidance.
• Collaborate with Sales, Solutions, and Costing to ensure feasible, properly scoped work.
• Travel to customer sites as needed and support nonstandard work windows.

Skills

Enterprise networking

Field implementation

CCNP or equivalent

Complex migrations

Written and verbal communication

Willingness to travel

Education

Bachelor's degree in a technical discipline

Job description

We are seeking a Field Engineering Subject Matter Expert focused on Enterprise Networking to help define how complex network implementation work is prepared, delivered, validated, and improved across our North America Field Engineering organization. This is a senior technical individual contributor role for someone who combines deep network field implementation experience with the ability to turn that experience into standards, technical work packages, methods, training, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle. That includes supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards and required artifacts, supporting high risk projects and escalations, developing employees and partners, and helping ensure consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate.

What you'll be doing

• Serve as the practice level technical authority for Enterprise Networking delivery across Field Engineering.
• Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
• Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made.
• Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
• Define repeatable network implementation, migration, cutover, rollback, validation, port mapping, and evidence methods for complex field programs.
• Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
• Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
• Assess partner technical capability and readiness for defined work types while partner sourcing and commercial ownership remain with the appropriate teams.
• Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
• Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
• Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
• Enterprise LAN, WAN, wireless, campus, and branch network field implementation.
• Network hardware installation and refresh, optics, patching, console access, rack placement, labeling, and physical validation.
• Wireless implementation readiness, access point deployment, survey support, and field evidence requirements.
• Network migration, cutover, rollback, recovery, and change execution from a field implementation perspective.
• Methods of procedure, port maps, rack elevations, device inventories, cutover and rollback plans, validation checklists, and closeout evidence.

What you have

• Ten or more years of progressive experience in enterprise networking, network field implementation, or related professional services delivery, including at least five years supporting complex migrations, refreshes, or multi-site programs.
• Demonstrated field implementation depth across enterprise LAN, WAN, wireless, campus, branch, or other mission critical network environments.
• Strong understanding of network hardware, racks, power, grounding, optics, patching, console access, management dependencies, labeling, and physical acceptance.
• Experience translating network designs, bills of material, rack elevations, port maps, wireless plans, implementation plans, and change records into executable field work.
• Experience building technical standards, methods of procedure, work packages, checklists, training, or other repeatable delivery artifacts.
• Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
• Experience leading network implementation escalations, root cause analysis, corrective action, and quality recovery.
• Strong written and verbal communication skills and the ability to influence across functions without relying on direct authority.
• Willingness to travel based on customer and business requirements and to support nonstandard work windows when required.
• Cisco CCNP or equivalent advanced networking experience; relevant Aruba, Juniper, wireless, or other manufacturer credentials are beneficial.
• Experience with large campus, branch, retail, healthcare, or national network refresh and migration programs.
• Experience with wireless deployment, survey workflows, access point implementation, and validation.
• Experience in a partner led or subcontracted field delivery model.
• Experience mentoring senior technical professionals and developing technical training.
• Bachelor's degree in a relevant technical discipline or equivalent practical experience.
• Complex opportunities are technically sound and major field delivery risks are identified early in the sales motion.
• Priority services have clear, adopted technical standards, required artifacts, and repeatable delivery methods.
• Project Engineers and delivery teams receive expert support without losing project ownership.
• Recurring quality defects, rework, scope gaps, and material gaps between planned and actual execution decrease over time.
• Field lessons are reflected in updated delivery standards, SOW inputs, labor and productivity assumptions, and Costing / Estimating guidance for future opportunities.
• Sales, Solutions, and Costing / Estimating receive credible field insight early enough to improve the next opportunity before it becomes a delivery problem.
• Employees and delivery partners become more capable and consistent.
• Field Engineering can scale the practice without relying on the SME to personally participate in every project.
• This role combines remote work with regular travel to customer and project sites. Work may take place in offices, campuses, warehouses, data centers, construction integrated environments, or other customer facilities depending on the practice. Customer access, safety, credential, and work schedule requirements apply.
• Human Resources should append the company approved compensation range, benefits, equal employment opportunity language, accommodation language, employment eligibility language, physical requirements, and state or local disclosures before publication.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us