Field Engineering, Workplace Deployment SME

Computacenter; Chicago (IL); Remote; USD 140,000 - 180,000; Full time

Job summary

Computacenter is seeking a senior Field Engineering Subject Matter Expert focused on Workplace delivery. The role combines deep field deployment experience with creating standards, work packages, and scalable delivery methods.

You will support Sales and Solutions, validate field feasibility, and help ensure quality at scale across multiple sites. You will develop and maintain repeatable deployment methods, assist project engineers during complex deployments, and mentor delivery teams.

Qualifications

• Ten+ years in workplace technology and field deployment
• Experience delivering complex customer projects in live environments
• Experience building technical standards, playbooks, and training artifacts
• Experience mentoring senior technical professionals and developing communities of practice
• Bachelor's degree in a relevant technical discipline
• Ability to translate technical detail into clear business language
• Ability to influence across functions without direct authority
• Willingness to travel and support nonstandard work windows
• Experience with multi-site device refresh or workplace transformation programs
• Experience with partner-led field delivery model

Responsibilities

• Serve as practice level technical authority for Workplace delivery across Field Engineering
• Review scope, field conditions, assumptions, and delivery risk for complex opportunities
• Develop and maintain repeatable standards, work packages, methods, and acceptance criteria
• Define deployment, validation, asset capture, and site readiness methods for high-volume programs
• Support engineers and delivery teams during deployments, escalations, and quality issues
• Define skills, training, and qualification expectations for Field Engineering staff and partners
• Analyze defects and lessons learned to improve standards and cost guidance
• Ensure evidence-based improvements to labor, productivity, and delivery methods
• Launch new services through pilots and readiness reviews
• Provide expert support to project teams without losing project ownership

Skills

Communication skills

Travel willingness

Cross-functional collaboration

Influence without authority

Documentation and standards

Partner management

Education

Bachelor's degree in a technical discipline

Tools

Microsoft credentials

Apple credentials

OEM credentials

Job description

We are seeking a Field Engineering Subject Matter Expert focused on Workplace delivery to help define how large, complex, and repeatable workplace technology programs are scoped, prepared, delivered, validated, and improved. This is a senior technical individual contributor role for someone who combines deep field deployment experience with the ability to turn that experience into standards, technical work packages, methods, training, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle. That includes supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards and required artifacts, supporting high risk projects and escalations, developing employees and partners, and helping ensure consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate.

What you'll be doing

• Serve as the practice level technical authority for Workplace delivery across Field Engineering.
• Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
• Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made.
• Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
• Define repeatable deployment, staging, validation, asset capture, user or site readiness, recovery, and closeout methods for high volume workplace programs.
• Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
• Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
• Assess partner technical capability and readiness for defined work types while partner sourcing and commercial ownership remain with the appropriate teams.
• Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
• Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
• Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
• End user device refresh, migration, replacement, deployment, validation, and recovery programs.
• Deskside technology, peripherals, printers, displays, smart hands, and related workplace field services.
• Conference room and collaboration technology installation, replacement, validation, and handoff.
• High volume and multi-site deployment readiness, sequencing, staging, asset capture, validation, evidence, and closeout.
• Site surveys, workplace readiness, deployment procedures, technical work packages, quality checkpoints, and customer acceptance evidence.

What you have

• Ten or more years of progressive experience in workplace technology, field deployment, end user computing, or related professional services delivery, including at least five years supporting complex multi site or enterprise programs.
• Demonstrated experience delivering complex customer projects in live business or mission critical environments.
• Deep understanding of field implementation, deployment sequencing, validation, asset control, documentation, technical acceptance, and customer readiness.
• Experience building technical standards, deployment playbooks, work packages, checklists, training, or other repeatable delivery artifacts.
• Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
• Experience leading technical escalations, root cause analysis, corrective action, and quality recovery.
• Experience working with employees, contractors, and delivery partners in a distributed delivery model.
• Strong written and verbal communication skills and the ability to translate technical detail into clear business language.
• Ability to influence across functions without relying on direct authority.
• Willingness to travel based on customer and business requirements and to support nonstandard work windows when required.
• Experience with large national or multi-site device refresh, migration, rollout, or workplace transformation programs.
• Experience with collaboration room, conferencing, or workplace technology deployment.
• Relevant Microsoft, Apple, OEM, IT service, or workplace technology credentials where applicable.
• Experience in a partner led or subcontracted field delivery model.
• Experience mentoring senior technical professionals and developing training or communities of practice.
• Bachelor's degree in a relevant technical discipline or equivalent practical experience.
• Complex opportunities are technically sound and major field delivery risks are identified early in the sales motion.
• Priority services have clear, adopted technical standards, required artifacts, and repeatable delivery methods.
• Project Engineers and delivery teams receive expert support without losing project ownership.
• Recurring quality defects, rework, scope gaps, and material gaps between planned and actual execution decrease over time.
• Field lessons are reflected in updated delivery standards, SOW inputs, labor and productivity assumptions, and Costing / Estimating guidance for future opportunities.
• Sales, Solutions, and Costing / Estimating receive credible field insight early enough to improve the next opportunity before it becomes a delivery problem.
• Employees and delivery partners become more capable and consistent.
• Field Engineering can scale the practice without relying on the SME to personally participate in every project.
• This role combines remote work with regular travel to customer and project sites. Work may take place in offices, campuses, warehouses, data centers, construction integrated environments, or other customer facilities depending on the practice. Customer access, safety, credential, and work schedule requirements apply.
• Human Resources should append the company approved compensation range, benefits, equal employment opportunity language, accommodation language, employment eligibility language, physical requirements, and state or local disclosures before publication.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us