Field Engineer (US REMOTE)

Motorola Solutions; Chicago (IL); Remote; USD 90,000 - 105,000; Full time

Job summary

A leading technology firm is seeking a Field Engineer to deploy and manage crucial public safety systems. This remote position requires strong technical skills, with at least 5 years of experience, balancing installation, troubleshooting, and client interaction. Ideal candidates will have an engineering or IT background and should enjoy a collaborative environment with an emphasis on public safety solutions.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 5+ years of engineering or technical experience.
• Proven experience installing and troubleshooting diverse systems.
• Familiarity with public safety applications is preferred.

Responsibilities

• Manage customer installation activities within project timeframes.
• Verify system functionality for software deployment.
• Conduct routine system tasks and troubleshooting.

Skills

Problem-solving

Excellent communication skills

IP networking

Software deployment

Education

Associate's or Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

Tools

VMware ESXi v.7+

Microsoft SQL Server 2019

Windows Server 2019

Windows 10 & 11

Linux

Fortinet Fortigate

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.Job Description

Note: This position is remote and candidates can reside anywhere in the US. Preferred candidates will reside in the Eastern or Central time zone.

Overview:

The Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote efficient standardization and reuse.

Your responsibilities will include:
* Managing and executing customer installation activities within agreed upon project timeframes.
* Verifying the complete functionality and readiness of systems for software deployment.
* Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and troubleshooting.
* Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
* Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.

* Deliver solutions that align with existing products, standard interfaces, and pre-defined procedures.

* Diagnose and resolve issues across systems, networks, and infrastructure.
* Develop and document Standard Operating Procedures (SOPs) as needed.
* Identify defects, work with project team/Engineering to support through resolution.

* Adhering to all corporate guidelines and completing required training, including CJIS compliance.
* Accurately logging billable hours for project work.

* Occasional travel (25%-50%) will be required, depending on project and business needs.

Preferred Skills:

* An Associate's or Bachelor's Degree in Engineering, IT, Software Engineering, or Technology, or 5+ years of experience deploying and integrating complex IP products and systems.
* Proven experience installing, administering, and troubleshooting the following:

• Server Virtualization/Containerization: Specifically VMware ESXi v.7+ and/or Red Hat OpenShift.

• Database Servers: Particularly Microsoft SQL Server 2019 and later

• Server Operating Systems: Including Windows Server 2019 and later

• Workstation Operating Systems: Such as Windows 10 & 11, and Linux

• Network LAN Switches: Experience with HP Arista is a plus

• Storage Area Network (SAN): Experience with HPE Alletra and Nimble is a plus

• Basic Firewall and Router knowledge: Fortinet Fortigate experience is a plus

• Server and Workstation hardware: Experience with HPE compute hardware is a plus

• Window Active Directory (AD) administration including Group Policy Object (GPO) and Domain Name System (DNS)

• Experience using TeamCity is a plus

* Prior experience with the deployment, integration, operations, or administration of Public Safety Applications.
* The ability to independently select appropriate methods and techniques to solve problems.
* A strong capacity to collaborate effectively with regional and territorial management.
* Excellent communication skills, enabling you to interact clearly with peers and senior stakeholders.
* Demonstrated critical thinking skills for effective problem-solving and decision-making.

#LI-AB1 #LI-REMOTE

Target Base Salary Range: $90,000.00 - $105,000.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5+ years of engineering or technical experience

• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

• Legal authorization to work in the U.S. indefinitely is required. Please note that employer sponsorships for work permit is not available for this position.

Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.