Field Engineer Position

Dexterity, Inc.; Redwood City (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Dexterity, Inc. is a leader in enterprise Physical AI robotics, delivering intelligent systems for demanding logistics operations.

The Field Service Engineer will keep robotic systems running on customer sites, performing maintenance, diagnostics, and rapid service actions to maintain uptime and performance. Ideal candidates will have hands-on robotics experience, strong Linux skills, and the ability to train customers on proper handling, troubleshooting, and maintenance procedures on live

Qualifications

• BS or AAS in robotics or related engineering discipline or equivalent field service experience.
• Experience servicing warehouse automation or industrial robotics.
• Proficient with Linux CLI and analyzing system logs.

Responsibilities

• Perform hands-on field repairs and preventive maintenance on production robotic systems.
• Lead hardware installation, software commissioning, and system calibration.
• Perform root-cause analysis on failing hardware using multimeters and oscilloscopes.
• Create ticket updates and manage spare parts; escalate when needed.
• Train customer personnel and act as the technical face on site.
• Provide field feedback to HQ engineering to improve product serviceability.

Skills

Field service

Robotics maintenance

Linux CLI

Troubleshooting

Communication

Documentation

Education

BS or AAS in robotics or related engineering

Tools

Jira

Zendesk

Google Suite

Solidworks

NX CAD

Python

GitHub

Job description

Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work.

Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California.

Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. As a Field Service Engineer , your primary mission is keeping Dexterity’s robotic systems running at peak performance in live customer warehouse environments. This role is focused on hands-on field servicing, preventive maintenance, physical retrofits, and rapid hardware/software troubleshooting.

You will be the primary technical point of contact on the shop floor during deployments and service calls, ensuring physical AI systems remain reliable, operational, and capable of hitting customer performance goals.

On‑Site Servicing & Maintenance

Execute hands-on field repairs, preventive maintenance, component replacements, and system upgrades on production robotic systems.

Field Hardware Diagnostics

Perform root‑cause analysis (RCA) on failing physical hardware, mechanical assemblies, pneumatics, sensors, and electrical control circuits using multimeters and oscilloscopes.

Software & Systems Triage

Use Linux/UNIX command line interfaces (CLI), networking diagnostics, and trace/debug logs directly on customer sites to diagnose and resolve operational anomalies.

System Commissioning & Deployment

Lead hardware installation, software commissioning with specialized tooling, testing, and calibration during new system rollouts.

Assist in RCAs on failed production components

log ticket updates, manage spare parts inventories, and refurbish components following repair protocols.

Field Escalation & SLAs

Execute escalation playbooks to resolve critical outages rapidly, supporting internal and offshore operations teams to hit Dexterity SLAs.

Customer Facing & Enablement

Act as the technical face of Dexterity on site, training customer personnel, operators, and external partners on proper handling, basic troubleshooting, and maintenance protocols.

Engineering Feedback Loop

Deliver clear field documentation, ticket logs, and actionable issue trends back to HQ engineering to improve future product serviceability and design.

Education & Experience

BS or AAS in an engineering discipline related to robotics (CS, EE, ME, Mechatronics, etc.) or equivalent practical field service experience.

Field & Hardware Expertise

Proven experience performing mechanical, electrical, and pneumatic repairs on automated or industrial control systems using hand tools, power tools, and electrical test equipment.

Software & OS Diagnostics

Comfort navigating Linux/UNIX command line (CLI), analyzing system logs, and basic networking troubleshooting.

Strong sense of urgency in high-stakes production environments, with a "whatever it takes" attitude to restore system uptime safely.

Ability to communicate technical issues clearly to both non-technical site operators and HQ engineering teams.

Hands‑on experience servicing warehouse automation, industrial robotics, or material handling equipment.

Basic software scripting or troubleshooting experience (Python, Linux, GitHub).

Knowledge of network engineering, IT infrastructure, or industrial communications.

Ability to read and navigate 3D CAD models/drawings (Solidworks, NX).

Experience using ticketing and field service management tools (Jira, Zendesk, Google Suite).

Field Environment

Active warehouse and industrial logistics settings, including seasonal temperature variations and industrial background noise.

Prolonged walking and standing on warehouse floors, working in and around physical machinery, lifting components, and using hand/electrical tools.

Travel & Schedule

Up to 50% travel to customer sites. Willingness to work extended hours or modified shifts during go‑lives, emergency repairs, and planned maintenance windows.

Base pay

Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility.

Final compensation

Final compensation will be determined on a case‑by‑case basis and will also consider relevant experience and internal equity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, ancestry, national origin, citizenship, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Dexterity is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants requiring accommodations during the hiring process, consistent with applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.