Field Engineer II

Motion Recruitment Partners LLC; Garland (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative B2B company is seeking a Field Service Technician to join their dynamic team. This full-time role involves providing exceptional IT support to both onsite and remote employees, with travel to various locations for hands-on assistance. The ideal candidate will possess strong technical skills in Windows and Mac support, Active Directory, and O365, along with a knack for troubleshooting hardware and software issues. This role offers a unique opportunity to grow within the company while ensuring seamless IT operations across multiple sites. If you are passionate about technology and customer service, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

Stock Options

Qualifications

• Experience in tier 2-3 support for onsite and remote users.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Support onsite and remote employees with IT needs.
• Travel to company warehouses and datacenters for IT support.

Skills

Windows support

Macintosh device support

Active Directory / Azure Active Directory

O365 support

Mobile device management

Microsoft Endpoint management - Intune

Hardware troubleshooting

Technical problem-solving

Customer service skills

Time management

Education

Bachelor's Degree or relevant industry certifications

Tools

O365

Active Directory

Intune

Network devices

Access point devices

Job description

A B2B company with an e-commerce marketplace platform is looking to hire a Field Service Technician on a full-time basis. This is an onsite position in Garland, TX. The position will also involve traveling to company warehouses and datacenters to address IT needs. Travel will be about 30% around the DFW area, North Carolina, Las Vegas, and Phoenix.

In this position, you will be responsible for supporting onsite and remote employees as well as traveling to company warehouses and datacenters to address a range of IT needs. They are ideally looking for an IT field engineer or support professional having prior experience working in this realm of IT and has experience with Windows and Mac devices, hardware and software support, and troubleshooting. In addition to supporting O365, Active Directory, Intune, printer support, mobile device management, network troubleshooting, and working on wireless access point equipment. Additionally, it will be necessary to have strong technical problem-solving and troubleshooting skills, excellent customer service, as well as oral and written communication. You must be able to self-manage and have good time management.

Required Skills & Experience

• Prior support experience for onsite and remote users, handling tier 2-3 support needs with no guidance, prior field tech or travel IT tech experience
• Windows support
• Macintosh device support
• Active Directory / Azure Active Directory
• O365 support
• Mobile device management
• Microsoft Endpoint management - Intune
• Supporting and troubleshooting software issues
• Hardware troubleshooting including but not limited to PCs, Printers, and Network devices
• Experience working on access point devices
• Documentation of processes and ticket resolution

Desired Skills & Experience

• Bachelor's Degree or relevant industry certifications are a nice to have
• Strong technical problem-solving and troubleshooting skills
• Excellent written and verbal communication
• Excellent customer service skills, speaking clearly and professionally with all users
• Strong time management skills and the ability to self-manage
• Desire to grow in experience and responsibility within the company

What You Will Be Doing

Tech Breakdown

• Support for: Windows, Mac, Active Directory, O365, Printers, Mobile device management, Hardware and software troubleshooting

The Offer

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.