Field Engineer, Greater Boston

Carestream Health; Boston (MA); On-site; USD 150,000 - 200,000; Full time

Job summary

Carestream Health is seeking a Field Service Engineer to support their Digital X-Ray Systems business in the Greater Boston area. This role involves customer relationship management, installation, troubleshooting, and service of diagnostic imaging equipment. Candidates should have an Associate Degree in electronics and 2+ years experience in diagnostic imaging, with strong organizational and customer service skills required. The position includes a competitive hourly wage and benefits such as a company vehicle and an annual incentive plan.

Benefits

Company vehicle

Laptop

Cell phone

Annual incentive plan

Qualifications

• 2+ years of experience in diagnostic imaging or 4+ years in electronics industry.
• Ability to understand and apply electronic, mechanical, and networking theory.
• Must maintain a valid driver's license.

Responsibilities

• Support Digital X-Ray Systems business as a Field Service Engineer.
• Install, troubleshoot, service, and maintain equipment at customer sites.
• Perform administrative duties including work orders and expense reports.

Skills

Organizational skills

Multitasking

Customer service

Technical communication

Education

Associate Degree in electronics

BSEE/BSEET/BSME/BSMET preferred

Tools

Microsoft Office Suite

Test equipment

Job description

Carestream Health Inc.

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications-all backed by a global service and support network. Carestream's diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!

Compensation: $31.25 - $43.00 per hour

*This range reflects Carestream's good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

Position Summary:

You will support Digital X-Ray Systems business as a Field Service Engineer based in Greater Boston. This position will be responsible for customer relationship management through the eective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

• Actively participates as a member of the regional work team and works to improve team processes.
  The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio uoroscopy equipment, and other hospital equipment.


• The Field Engineer position involves working in the medical imaging eld so you will be servicing our customer base primarily in hospitals and imaging centers.


• This position involves possible overnight travel and will be based in a home oce.


• A company provided vehicle, laptop, and cell phone are included. Benets include an annual incentive plan and a benets package.


• Field Service Engineers need to live within the service area (Within a 60 mile radius of Boston, MA).

Required Skills & Education:

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.


• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.


• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.


• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.


• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.


• Ability to read and interpret schematics and site drawings with minimal assistance.


• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.


• Ability to adapt to changing work requirements in a complex, fast-paced environment.


• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.


• Ability to demonstrate exceptional customer service skills.


• Ability to communicate, written and verbally, with various levels of employees and customers.


• Must have and maintain a valid driver's license and driving record that is compliant with Fleet Policy.

Desired Skills:

• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Work Environment:

• Hospitals, Critical care imaging centers, remote

Physical Requirements:

• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.


• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.


• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.


• Job operates in the hospital/medical environment and remotely from a home office location.


• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4367