Field Engineer - Drives and Motors

PROOF.; United States; On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

7 weeks PTO

Job summary

PROOF. is seeking a Technical Services Field Engineer specializing in Variable Frequency Drives (VFDs) and motors to diagnose, repair, and maintain equipment on-site and remotely for industrial customers.

The role combines field service, remote support, and commissioning, with travel about 50% domestically and internationally. You will leverage your VFD expertise to support customers and feed insights back to product teams.

Qualifications

• BS in electrical, mechanical, or a related engineering field.
• 3 years of field engineering experience in power conversion.
• Domestic and international travel availability ~50%.

Responsibilities

• Advise clients and colleagues as the go-to VFD expert.
• Provide technical support remotely or on-site.
• Perform preventative maintenance on client equipment.
• Diagnose and resolve equipment failures using remote diagnostics.
• Draft service reports and issue field service notes.
• Train client personnel on system maintenance and operation.
• Identify value-add products through proactive client engagement.
• Perform commissioning and testing of VFDs to meet specs.

Skills

VFD engineering

Field service

Client relations

Education

Bachelor of Science in Electrical/Mechanical Engineering

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Technical Services Field Engineer – Variable Frequency Drives & Motors

On behalf of our client, we're hiring a Technical Services Field Engineer to provide specialized variable frequency drive (VFD) and control engineering expertise, service, and maintenance — both on-site and remotely.

About Our Client

Our client manufactures variable frequency drives, control systems, and rotating machine products, and maintains a dedicated technical services team supporting clients' VFD and power conversion equipment throughout its operating life.

We are looking to pay circa $135,000 USD + 7 Weeks PTO.

About the Role

This role serves as the go-to VFD product expert for clients and colleagues alike — diagnosing and resolving equipment issues remotely and on-site, performing preventative maintenance, and feeding field learnings back into product and design improvements.

What You'll Do

• Advise clients and colleagues to resolve on-site issues as the go-to expert for the company's VFD products
• Provide technical support to clients and other engineers when not in the field
• Perform preventative maintenance on client equipment
• Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client sites when necessary
• Report any errors or deficiencies in hardware, software, or system design discovered through client and engineering consultation; implement corrective actions as assigned
• Troubleshoot, isolate, repair, and/or replace defective components
• Update the CRM tool with appropriate case information to ensure timely and accurate reporting
• Draft and issue Service Advices to clients and field engineers, as approved
• Write and submit field service reports documenting work performed
• Maintain current safety qualifications and comply with company and client safety requirements and good safety practices
• Configure equipment to enable suppliers to resolve product failures in a timely, cost-effective manner
• Respond to client issues, including after regular business hours, on an assigned schedule
• Investigate suggested field changes, report problems, and recommend solutions as necessary
• Train client personnel on system maintenance and operation
• Identify and recommend additional value-add products and services through proactive client engagement
• Perform commissioning, installations, quality inspections, and performance testing of VFDs to meet design performance criteria, as assigned

What We're Looking For

Required:

• Bachelor of Science in electrical, mechanical, or a related engineering field, or equivalent via education and/or work experience
• 3 years of field engineering experience in power conversion (AC VFD engineering), with familiarity in power distribution, power electronics, and rotating machine products
• Demonstrated success building strong working relationships with clients, suppliers, and other internal and external contacts
• Strong personal leadership, interpersonal, organizational, administrative, and communication skills
• Proficiency in MS Word, Excel, PowerPoint, and Outlook
• Availability to travel domestically and internationally approximately 50% of the time, occasionally with limited notice

Preferred:

• 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment
• Field engineering experience in metals rolling, container crane systems, and/or paper industries
• Legacy AC and DC VFD engineering experience
• Controls engineering experience in LAN topology and industrial communication protocols (e.g., ISBUS, Profibus, Modbus, EGD, DeviceNet, and similar)
• Experience working with PLCs manufactured by major industrial automation vendors
• Demonstrated ability to install, inspect, and maintain equipment per relevant operating/installation instructions
• Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications