Field Engineer 2 - 3rd Shift (Tampa, FL)

GE HealthCare; Orlando (FL); Remote; USD 60,000 - 75,000; Full time

Job summary

Join a leading global medical technology innovator as a Field Engineer 2. This entry-level position focuses on preventative maintenance and customer satisfaction for multi-vendor equipment. Work in a collaborative environment with opportunities for growth and competitive benefits.

Benefits

Relocation assistance

Competitive salary

Benefits

Career opportunities

Qualifications

• Must pass background checks, drug tests, and comply with customer access policies.
• Experience with servicing electronic equipment required.

Responsibilities

• Perform Preventative Maintenance and assist with equipment installation.
• Communicate with customers to ensure satisfaction and resolution.
• Engage with commercial teams and identify sales leads.

Skills

Communication

Customer Service

Education

Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering

High School Diploma/GED with 4+ years servicing electronic equipment

Tools

Web applications

Microsoft Office

Job description

Join to apply for the Field Engineer 2 - 3rd Shift (Tampa, FL) role at GE HealthCare

The Field Engineer 2 performs timely and accurate Preventative Maintenance on one or more modalities of equipment. The FE2 follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. This position will focus on multi-vendor equipment, e.g., Siemens and Philips MR, CT, XR, etc.

The position is for the 3rd shift (Hours TBD) and supports the Tampa, FL area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities:

1. Complete on-time and accurate Preventative Maintenance, FMIs, and ISIs.
2. Assist experienced field engineers with equipment installation.
3. Work with experienced engineers on troubleshooting and repair of designated equipment.
4. Communicate effectively with teammates and colleagues.
5. Communicate with customers to ensure resolution and follow-up, ensuring satisfaction.
6. Recommend value-added services to help customers operate efficiently.
7. Maintain customer service logs, internal service records, order parts, and manage cycle times.
8. Use GEHC escalation process and work with support to resolve customer issues promptly.
9. Participate as a member of the account community for key accounts.
10. Engage with commercial teams, identify sales leads, and support revenue programs.
11. Focus on customer needs, build relationships, and act as a trusted partner.
12. Stay informed about competitor information and market trends.
13. Answer service calls independently within one year of employment.

Qualifications:

• Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field; or military education; or participation in GEHC internships or externships; or High School Diploma/GED with 4+ years servicing electronic equipment.
• Experience with Web applications and Microsoft Office.
• Must pass background checks, drug tests, and comply with customer access policies, immunizations, and additional checks as required.

Physical Requirements:

• Lift, carry, push, pull up to 35 lbs., and perform physical activities including bending, stooping, climbing, and reaching.
• Maintain a valid Driver's License.
• Willing to work after hours, weekends, and on-call shifts as necessary.

Quality Goals:

• Comply with GEHC quality and regulatory standards, and complete all quality, EHS & compliance requirements.

All employees are expected to embody our core behaviors: humility, trust, transparency, focus, ownership, and integrity.

Our total rewards support your growth and ambition, offering competitive salary, benefits, and career opportunities in a collaborative culture.

#Remote

GE HealthCare is an Equal Opportunity Employer. Employment is contingent upon a successful drug screen and legal authorization to work in the U.S. Vaccination policies may vary by customer requirements.

Relocation assistance is provided.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Hospitals and Health Care