Field Engineer 2 (3rd Shift) - Orlando FL Area

GE HealthCare Voluson Ultrasound; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company in healthcare technology is seeking a Field Engineer 2 for their Orlando, FL area. This role involves performing preventive maintenance and repairs on medical equipment, requiring effective communication and customer relationship skills. Candidates should have a relevant degree or equivalent experience and be prepared to work 3rd shift. GE HealthCare offers a supportive environment with professional development opportunities.

Benefits

Professional development

Competitive benefits

Qualifications

• 2 years of medical equipment service experience or military equivalent.
• Willingness to work 3rd shift and travel for training.

Responsibilities

• Perform preventive maintenance and corrective repairs on medical equipment.
• Assist with equipment installation and troubleshooting.
• Maintain service records and manage cycle times.

Skills

Communication

Troubleshooting

Customer Satisfaction

Education

Associates or Bachelor's degree

High school diploma

Tools

Microsoft Office

Web applications

Job description

Join to apply for the Field Engineer 2 (3rd Shift) - Orlando FL Area role at GE HealthCare Voluson Ultrasound

This is a 3rd shift remote role that requires onsite work at customer locations in Orlando, FL, with occasional work from a home office. The role primarily supports after-hours preventive maintenance but also involves corrective repairs, installations, and field modifications as needed. Candidates must reside in the Orlando, FL area.

Job Description

The Field Engineer 2 performs timely and accurate preventive maintenance on equipment modalities such as CT, MR, XR/XV (angio). Responsibilities include following all Field Modification Instructions and Instrument Service Information bulletins, working with experienced engineers to learn troubleshooting and repair techniques, and ensuring customer satisfaction through service excellence.

Responsibilities

• Complete preventive maintenance, FMIs, and ISIs accurately and on time.
• Assist with equipment installation and basic troubleshooting under supervision.
• Communicate effectively with team members and customers to resolve issues and ensure satisfaction.
• Maintain service records, order parts, and manage cycle times.
• Follow escalation procedures and collaborate with support teams to resolve customer issues.
• Engage with commercial teams on sales leads and revenue programs.
• Build strong customer relationships and stay informed on market trends.
• Answer service calls independently within one year of employment.

Qualifications

• Associates or Bachelor's degree with at least 2 years of medical equipment service experience, or military equivalent, or high school diploma with 4 years of relevant experience.
• Experience with web applications and Microsoft Office.
• Willingness to work 3rd shift, including after-hours, weekends, and travel for training.
• Valid driver's license and legal authorization to work in the U.S.

Physical Requirements

• Ability to lift up to 35 lbs., perform physical tasks such as bending, climbing, and standing for long periods.

Additional Information

GE HealthCare offers a supportive work environment, professional development, and competitive benefits. We are an Equal Opportunity Employer and require employment authorization in the U.S. with a conditional drug screening.