Field Engineer 1- Indianapolis, IN/Dayton, OH - PCS

GE HealthCare Voluson Ultrasound; Indiana (PA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Engineer to join their team. This entry-level position focuses on ensuring customer satisfaction through effective service and repair of medical equipment. You will collaborate with experienced engineers to troubleshoot and maintain equipment, while also managing customer service logs and adhering to regulatory requirements. If you are passionate about engineering and eager to develop your skills in a supportive environment, this opportunity is perfect for you. Join a company that values professional development and offers a competitive pay structure.

Qualifications

• Associate's degree or pursuing bachelor's degree with relevant coursework.
• Experience diagnosing and repairing mechanical and electronic equipment.

Responsibilities

• Troubleshoot, install, maintain, and repair designated equipment.
• Complete preventative maintenance and manage repair parts cycle times.
• Communicate effectively with customers to enhance satisfaction.

Skills

IT experience

customer service skills

analytical skills

communication skills

diagnosing mechanical equipment

electromechanical repair

electronic equipment servicing

Education

Associate's degree in Electrical Engineering

Biomedical Engineering Technology

High School Diploma/GED with military electronics experience

Bachelor's degree in progress

Job description

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Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of customer equipment and driving customer satisfaction through Service Excellence. Focus areas include Networking, Monitoring, and Anesthesia.

Responsibilities

1. Work with experienced field engineers on troubleshooting, installation, maintenance, and repair of designated equipment.
2. Complete Preventative Maintenance and Functional Management Inspections.
3. Manage repair parts cycle times.
4. Maintain customer service logs and internal records timely.
5. Communicate effectively with customers to ensure resolution and follow-up, enhancing customer satisfaction.
6. Properly maintain and calibrate tools and test equipment.
7. Comply with Health and Human Services, Environment, Health and Safety, and other regulatory requirements.
8. Manage vendor service delivery processes in accordance with GE Healthcare policies.
9. Use escalation processes and conduct root cause analysis for problem solving.
10. Collaborate with the local team to deliver efficient service across accounts.
11. Be capable of answering service calls independently within 1 year of employment.

Qualifications/Requirements

1. Associate's degree in Electrical Engineering, Biomedical Engineering Technology, or related field; or pursuing a bachelor's degree with at least 3 years of coursework; or a High School Diploma/GED with military electronics, mechanical repair experience, or servicing electronic equipment.
2. IT experience and customer service skills.
3. Excellent analytical and communication skills.
4. Experience as a GEHC field service intern is preferred.
5. Process-oriented with self-initiative and motivation.
6. Experience diagnosing and repairing mechanical, electromechanical, and electronic equipment.
7. GPA of 2.75 or higher.
8. Six Sigma trained/certified.

Additional Information

Position is remote. Compensation Grade: OTHSAL.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive pay. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other characteristics protected by law.

Legal work authorization in the U.S. is required. COVID-19 vaccination is not currently mandated but may be required by some customers.

Relocation assistance is not provided.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Medical Equipment Manufacturing